Matthew Zimmerman
Jonestown,PA
Summary
Versatile team member offering over 8 years of experience handling tasks smoothly and efficiently. Adapts well to changing processes, programs and team requirements. Eager to contribute to growing company.
Overview
4
4
years of professional experience
Work History
Shop Lead
Trims Automotive
10.2022 - Current
- Supported production needs by performing routine tasks using standard procedures and equipment.
- Helped managers with daily checklists and last-minute requirements.
- Trained new production staff members on safe and efficient production procedures and proper machine operations.
- Calibrated machines to maintain required productivity levels and adherence to quality standards.
- Used problem-solving and issue-resolution skills to promptly and successfully address production problems.
- Collaborated with other departments to optimize production workflows.
- Prepared reports and technical documentation of day-to-day production processes.
- Reviewed production schedules and streamlined processes.
Shop Lead Mechanic
Kia Of Coatesville
11.2021 - 09.2022
- Diagnosed mechanical failures to determine and delegate corrective actions.
- Maintained cleanliness, safety and efficiency of garage.
- Troubleshot and diagnosed faults with vehicle systems and components using OEM-specific code readers, diagnostic trees, and online knowledge bases.
- Performed routine and scheduled maintenance services.
- Delegated jobs to subordinates and monitored quality of work.
- Surpassed monthly sales goals through innovative sales techniques.
Assistant Service Manager
Lebanon Auto Sales
03.2019 - 08.2021
- Met with customers to discuss service needs and develop effective and practical solutions.
- Analyzed service reports to identify areas of improvement.
- Developed department processes and procedures to boost customer satisfaction.
- Monitored inventory levels and placed orders to replenish stock.
- Monitored team performance, adhered to service level agreements (SLAs) and provided detailed job training.
Education
High School Diploma -
Fairview Mennonite School
Lebanon, PA05.2014
Skills
- Shop Organization
- Sales Goals
- Repair Documentation
- Team Goals
- Safety Procedures
- Installations and Repairs
- Specifications Verification
Accomplishments
Raised service department revenue from 8k per month to over 30k per month. By updating equipment and implementing systems to increase efficiency of employees. Created new business accounts to reduce down time and increase profit margins.
Lead operation in billable hours produced per week
Timeline
Shop Lead
Trims Automotive
10.2022 - Current
Shop Lead Mechanic
Kia Of Coatesville
11.2021 - 09.2022
Assistant Service Manager
Lebanon Auto Sales
03.2019 - 08.2021
High School Diploma -
Fairview Mennonite School
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