Summary
Overview
Work History
Education
Skills
Timeline
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MATTHEW ZOLMAN

St. Louis,MO

Summary

Assistant Manager with over seven years of experience dedicated to engaging employees, delighting customers, and increasing operational efficiency. Pursuing an advanced position that will allow me to utilize my performance and abilities while also contributing to Amazon's growth and advancement of my career. Results-oriented professional with a diverse background in management and customer service. Proven to conceptualize, plan and manage successful business operations. Additional experience in customer service in retail banking, parcel delivery service operations and inventory management. Dedicated, well organized, highly communicative and detail-oriented.

Overview

14
14
years of professional experience

Work History

Fulfillment Associate

STL8 Amazon Fulfillment Center
10.2019 - Current
  • Coordinate with Process Assistant during peak seasons as a Learning Ambassador and Process Guide assisting associates with training, problem solving techniques, production goals, SOPs, and reporting feedback to PA
  • Communicate with the operations manager, assisting with monitoring and maintaining conveyors and machines, monitoring flow and logistics, reporting and clearing jams and obstructions, and maintaining floor health
  • Train, evaluate, and audit new associates while striving to build a culture of engagement with aiding in their skill development and encouraging productivity
  • Perform a variety of fulfillment duties such as picking, packing, sorting, and shipping customer orders quickly with accuracy in a fast-paced, physical environment
  • Ensuring compliance with standard operating procedures and safety regulations.
  • Demonstrated adaptability by cross-training in multiple job functions within the fulfillment center.

Assistant General Manager

Penn Station East Coast Subs
08.2010 - 10.2019
  • Responsible for assisting The general manager with day-to-day business operations
  • Successfully managed staff of 10-15 employees, including training and development, hiring decisions, creating productive and effective co-working staff relationships, and maintaining schedule consistency in A flexible shift demanding environment
  • Leading contributor of assisting store to becoming #1 in national sales in 2015 by maintaining outstanding customer service, quick order processing, and providing an upbeat and productive environment improving customer service
  • Carefully managed financial activities, including store sales reports, calculated deposits, balanced registers, as well as creating essential documentation for business records
  • Monitored food supply requirements, ordered inventory, and ensured all truck orders were accurate
  • Monitored staff compliance with corporate regulations to ensure food preparation and safety standards were fulfilled.

Education

Practical Leadership Skills -

Online Udemy Courses

Team Leadership Skills Masterclass 2021 -

Online Udemy Courses

High School Diploma -

Francis Howell High School
Saint Charles, MO
05.2007

Skills

  • Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities while providing and receiving feedback, resolving conflicts, organizing, motivating others, and mentoring
  • Process Improvement
  • Team-oriented
  • Quality Control
  • Leadership
  • Efficient
  • Problem-solving
  • Detail-oriented
  • Reliable
  • Integrity
  • Committed
  • Persistent
  • Diligent
  • Accountable
  • Courteous
  • Fast-paced
  • Work Prioritization
  • Pallet jack proficiency
  • Safety Regulations Adherence
  • Warehousing functions

Timeline

Fulfillment Associate

STL8 Amazon Fulfillment Center
10.2019 - Current

Assistant General Manager

Penn Station East Coast Subs
08.2010 - 10.2019

Practical Leadership Skills -

Online Udemy Courses

Team Leadership Skills Masterclass 2021 -

Online Udemy Courses

High School Diploma -

Francis Howell High School

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