Summary
Overview
Work History
Education
Skills
Accomplishments
Additional Information
Timeline
Generic

Matthew Zoran

Beaufort,SC

Summary

Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.

Overview

17
17
years of professional experience

Work History

Service Manager

HHHunt
03.2012 - Current
  • Resolved customer complaints in professional and timely manner.
  • Hired, trained and supervised team of service staff members to meet business goals.
  • Developed and maintained positive relationships with customers to build rapport and trust.
  • Monitored service staff performance and provided feedback for improvement.
  • Met with customers to discuss service needs and offer available solutions.
  • Monitored inventory levels and placed orders to replenish stock.
  • Maintained team productivity and quality of service by establishing and maintaining clear benchmarks.
  • Coordinated with other departments to maintain streamlined and productive workflow
  • Awarded service manager of year.
  • Managed 300 apartments
  • Coordinated cross-departmental efforts to address complex customer issues, facilitating better communication and collaboration between teams.

Spare Parts Manager

Dust Solutions Inc
06.2007 - 11.2011
    • Received and inspected package deliveries and resolved discrepancies.
    • Interfaced with parts warehouse on internal purchase orders and deliveries to expedite processing for urgent requests.
    • Managed high volume, profitable and efficient parts department within dealership framework.
    • Monitored inventory to maximize turns and minimize obsolescence.
    • Adjusted stock to curtail accumulation of unused or old parts.
    • Liaised with internal teams to develop, implement and maintain proactive sales and marketing approach for distribution of parts and services.
    • Analyzed sales trends to follow demands of customers and in-shop needs.

Education

Some College (No Degree) - Cadd

Technical College of The Lowcountry
Beaufort, SC

Skills

  • Multiple Priorities Management
  • Service Quality Management
  • Workplace Safety
  • Schedule Management
  • Budget Control
  • Customer Service
  • Goal Setting
  • Relationship Building
  • Employee Training and Development
  • Project Planning
  • Quality Control
  • Project Management
  • Conflict Resolution

Accomplishments

Achieved Service Manager of the year in 2020 through effectively helping with collaborating with team members to help our goal.

Went through a HUD inspection and scored a 98.

Additional Information

I have over 10 years of experience in the construction field, during that time i was able to learn how to roof, electrical, hvac, reading prints,flooring.



Timeline

Service Manager

HHHunt
03.2012 - Current

Spare Parts Manager

Dust Solutions Inc
06.2007 - 11.2011

Some College (No Degree) - Cadd

Technical College of The Lowcountry

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Matthew Zoran