Matthew A Burgos

Work History

PTR Industries, Inc.

10.2018 - Current

Evaluated clients needs and expectations, delivering high-quality presentation and communication.
Maintained up-to-date knowledge on industry trends and regulations, ensuring accurate advice was provided to clients at all times.
Developed long-lasting relationships with clients to ensure consistent retention and loyalty.
Promoted customer loyalty programs to increase customer retention and repeat purchases.
Provided guidance on marketing and sales strategies to help clients reach new customers and increase revenue.
Improved processes by recommending operational changes.

K1 Speed, Inc

01.2015 - 08.2018

Implement operational strategies and effectively built customer and employee loyalty through professional communication and diverse adaptability.
Managed a diverse team while controlling employee reviews, scheduling, training, and staffing at varies team levels.
Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
Discovered areas of improvement by listening to customers feedback and employee concerns operationally.
Key holder, tender money, bank deposit and reconciliation, new POS installment, open/close operational duties.

K1 Speed, Inc

01.2012 - 01.2015

Originated 5 new K1 Speed facilities from the Midwest to the East Coast.
Manage P&L's to mitigate risk factors and profit loss for multiple locations
Modernized and managed 8 Locations by implementing national facility enhancement programs.
Promoted a culture of improvement through ongoing process reviews, employee engagement, and open channels of communication.
Mentored high-potential employees for leadership roles through individualized career development plans and opportunities for growth.

K1 Speed, Inc

01.2008 - 01.2012

Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
Enhanced customer satisfaction by establishing clear communication channels and addressing concerns promptly.
Oversaw facility maintenance, ensuring optimal functionality of equipment and infrastructure at all times.
Introduced new methods, practices, and systems to reduce turnaround time.
Reconciled daily revenue, controlled daily bank deposits, and opening/closing of facility checklists.

Ace Parking

01.2003 - 01.2008

Supervised valet team members for improved productivity and adherence to company policies
Handled escalated guest issues effectively, preserving customer loyalty by addressing concerns promptly while adhering to company guidelines for conflict resolution.
Assisted in the recruitment process for new hires, conducting interviews alongside management as needed to build a strong team of skilled professionals.
Oversaw cash management at the end of each shift, ensuring accurate transactions and accounting practices were followed by all team members.

United States Forest Service

01.2005 - 01.2006

Cut and cleared brush and dug trenches to create fire lines using axes, chainsaws or shovels.
Enhanced wildfire containment by coordinating and executing strategic fireline construction.
Improved crew safety through diligent hazard assessment and risk management during incidents.
Contributed to successful firefighting operations by maintaining optimal physical fitness and mental preparedness.