Matthew Aaron Tahimic
Pflugerville,TX
Summary
Professional with experience and a background in customer service, aircraft fueling and ramp operations. Skilled in Amadeus and Sabre systems, I excel in fast-paced environments, ensuring operational efficiency and enhancing customer satisfaction through effective communication and teamwork. Self-motivated and dedicated to achieving service excellence.
Overview
6
6
years of professional experience
Work History
Aircraft Fueler
Menzies Aviation
Austin, Texas
04.2025 - 01.2026
- Fuelled aircraft efficiently following industry-standard equipment and safety protocols to ensure operational safety.
- Conducted pre-fuel inspections to confirm adherence to safety regulations and minimize operational risks.
- Monitored arrival, parking, refueling, loading, and departure of aircraft to ensure seamless operations.
- Monitored fuel levels and inventory to maintain operational readiness.
Ramp Agent
Swissport
Austin, Texas
07.2024 - 04.2025
- Operated ground support equipment to ensure timely aircraft movement on the ramp.
- Loaded and unloaded baggage and cargo, ensuring safe and efficient transport to and from aircraft.
- Operated conveyor belts, push-back tractors, and aircraft tugs to maintain seamless ground operations.
MyRCL HR Assist, Specialist
Royal Caribbean Cruises
08.2022 - 12.2023
- Identified crew needs to ensure timely support and resource allocation.
- Prioritized and organized tasks to meet service goals effectively.
- Resolved crew inquiries and concerns to improve overall satisfaction.
Customer Service Representative
Lufthansa Services Philippines
07.2019 - 10.2021
- Addressed passenger complaints using effective communication and problem-solving to ensure resolution.
- Clarified airline policies, procedures, and services to assist customers in making informed decisions.
- Facilitated booking inquiries and flight changes to enhance customer satisfaction.
Education
Bachelor of Science - Air Transportation
PATTS College of Aeronautics
Parañaque City01.2018
High School Diploma -
Immaculate Heart of Mary College.
Paranaque City01.2014
Primary Level -
Immaculate Heart of Mary College.
Paranaque City01.2010
Skills
- Travel logistics
- Attention to detail
- Fast-paced adaptability
- Amadeus & Sabre proficiency
- Computer Literate
- Self-motivated
- Team collaboration
Training
- Maintenance Repair & Overhaul Training, PATTS College of Aeronautics, 09/19/16, 09/23/16
- MROT Familiarization Tour, Cebu Pacific Terminal 4, 09/24/16
- Rhetoric Persuade & Influence Through Writing & Speaking (Seminar and Workshop), PATTS College of Aeronautics, 08/24/16
- Test of English for International Communication, PATTS College of Aeronautics, 08/01/15, 05/01/16
Timeline
Aircraft Fueler
Menzies Aviation
04.2025 - 01.2026
Ramp Agent
Swissport
07.2024 - 04.2025
MyRCL HR Assist, Specialist
Royal Caribbean Cruises
08.2022 - 12.2023
Customer Service Representative
Lufthansa Services Philippines
07.2019 - 10.2021
Bachelor of Science - Air Transportation
PATTS College of Aeronautics
High School Diploma -
Immaculate Heart of Mary College.
Primary Level -
Immaculate Heart of Mary College.