Matthew B. Griffin

I supervise a team of approximately 14 team members, insuring that all incoming package volume is accounted for and appropriately routed to the designated Export container, and routed to the planned flight or staging area.

• Oversee daily operations of the Export Sort, ensuring smooth workflow and timely completion of tasks.
• Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
• Resolved conflicts among team members promptly, maintaining a harmonious working environment conducive to productivity.
• Enhanced communication within the team by holding regular meetings and encouraging open dialogue among all members.
• Demonstrated commitment to the organization''s core values, leading by example and fostering a culture of excellence.
• Conducted performance evaluations for staff members, identifying areas of improvement and guiding professional development plans.
• Implemented safety protocols to minimize workplace accidents and maintain compliance with industry standards.
• Evaluated staff performance and provided coaching to address inefficiencies.
• Maintained overall safe work environment with employee training programs and enforcement of safety procedures.
• Conducted regular reviews of operations and identified areas for improvement.
• Gathered, organized and input information into digital database.
• Frequently inspected production area to verify proper equipment operation.
• Devised and implemented processes and procedures to streamline operations.

• Followed all relevant traffic laws and safety regulations.
• Utilized GPS and other navigation tools to plan routes and stay on schedule.
• Achieved safe driving records by consistently following traffic rules and regulations.
• Delivered goods and products to customer on time and in excellent condition.

• Followed all relevant traffic laws and safety regulations.
• Delivered goods and products to customer on time and in excellent condition.
• Achieved safe driving records by consistently following traffic rules and regulations.

• Supported strategic planning efforts by providing input on operational considerations such as staffing levels and resource allocation.
• Enhanced customer satisfaction with timely resolution of issues, clear communication, and follow-up on concerns.
• Increased employee retention rates with targeted professional development opportunities, recognizing high-performing individuals through internal promotions or other forms of recognition.
• Fostered a culture of continuous improvement within the team by actively soliciting feedback on processes and performance metrics to identify areas for potential enhancement.
• Collaborated with cross-functional teams to drive continuous improvement initiatives, resulting in increased productivity.
• Facilitated open communication channels among team members through regular meetings, fostering a supportive work environment that encouraged problem-solving collaboration.
• Managed a team of employees effectively, providing regular feedback and coaching to encourage professional growth and high-performance levels.
• Oversaw daily scheduling for personnel, equipment utilization, and workflow coordination to maximize efficiency without compromising quality or safety standards.
• Established and maintained communication with air traffic control and other airfield personnel as required.
• Maintained flight and events logs, aircrew flying records, and flight operations records of incoming and outgoing flights.
• Collaborated with maintenance crews and air traffic control to resolve problems and facilitate seamless operations.
• Coordinated with other agencies to maintain safe and secure airfield environment.
• Prepared daily flight plans and coordinated with other agencies for seamless operations.
• Managed flight itinerary updates and communicated changes to appropriate air traffic control contacts to optimize movements and protect aircraft.
• Scrutinized and managed flow of incoming and outgoing aircraft, providing guidance and support as needed.
• Monitored airfield duties and personnel to make proactive changes to procedures, workflows and task responsibilities to maintain operations targets.
• Efficiently operated ground service equipment, such as tugs and belt loaders, to facilitate smooth handling of baggage and cargo.
• Guided aircraft into and out of parking positions using hand signals.
• Maintained clean ramps, preventing trip hazards or debris from interfering with aircraft movements or personnel safety.
• Loaded and unloaded luggage and freight and assisted crew and travelers with bags for over 8 daily flights.
• Conducted marshaling activities skillfully, guiding pilots safely towards their designated parking positions on the ramp area.
• Safely operated various types of equipment such as conveyor belts, push-back tractors and tugs.
• Reduced damage claims by carefully handling sensitive cargo, adhering to proper lifting techniques and equipment use.
• Tracked flight schedules to promote on-time landings and avoid loading delays.
• Contributed to a safer work environment by strictly following safety protocols during ramp operations.
• Coordinated effectively with airline staff, maintaining timely communication on flight schedules and potential issues.
• Consistently maintained professional appearance and demeanor in accordance with company policies and standards.
• Contributed to a positive team environment by actively collaborating with colleagues and fostering open communication regarding ramp operations concerns.
• Checked cargo and baggage for security to meet TSA regulations.
• Displayed strong attention to detail during aircraft inspections, promptly reporting any observed irregularities or potential hazards.
• Participated in ongoing training sessions to stay updated on industry regulations, best practices, and new technologies in ramp services.
• Connected electrical power unit and hoses to aircraft.
• Coordinated ground crew activities to complete objectives on schedule.
• Demonstrated adaptability by quickly adjusting to changing flight schedules or weather conditions, minimizing disruptions to airport operations.
• Streamlined baggage loading process, ensuring timely departure of flights and minimal delays.
• Assisted in reducing turnaround times by efficiently managing the unloading and loading of cargo and luggage.
• Collaborated closely with ground crew members to swiftly resolve any logistical challenges that arose during daily operations.
• Completed cargo manifests and flight paperwork for proper luggage and flight tracking.
• Coordinated with ramp agents to verify baggage was placed on correct outgoing flight.
• Reported equipment malfunctions to supervisor for immediate repair attention to avoid creating flight departure delays.
• Expedited boarding processes for passengers requiring assistance, providing courteous service while ensuring accessibility needs were met.
• Improved customer satisfaction with prompt handling of passenger inquiries and concerns related to baggage and boarding procedures.
• Maintained clean, orderly work environment free of hazards.
• Operated equipment while observing standard safety procedures.
• Responded to customer inquiries related to services or accommodations and promptly addressed issues or complaints.
• Researched and resolved customer ticketing issues to promote satisfaction.
• Provided schedule, routing and fare information to assist customers with ticket purchases.
• Processed cash and credit card transactions securely and promptly for customer payments.
• Enhanced customer satisfaction by efficiently managing ticket reservations, cancellations, and modifications.
• Provided exceptional service during high-pressure situations such as overbooked flights or severe weather events.
• Verified passenger identification and processed required travel documents for smooth boarding procedures.
• Streamlined the check-in process for faster boarding times and improved passenger experience.
• Utilized customer service skills to resolve customer complaints and provide timely and accurate information.
• Kept passengers informed about flight status updates via timely announcements and personal interactions.
• Coordinated with other departments such as catering services or ground crew for seamless operations during each flight''s turnaround time.
• Assisted passengers with special needs, ensuring a comfortable and hassle-free travel experience.
• Contributed to team efforts by cross-training in various positions, including baggage handling and gate operations.
• Gathered supporting documents to complete end-of-shift reporting and explain discrepancies.
• Continuously assessed work processes in order to identify areas for improvement and implement necessary changes to increase productivity.
• Collaborated with airline staff to address flight delays or cancellations, minimizing inconvenience for passengers.
• Conducted efficient boarding processes while adhering to strict security measures and protocols.
• Utilized strong communication skills to resolve disputes among passengers regarding seating assignments or luggage issues.
• Directed passengers to correct airport terminal locations.
• Sold, printed, and issued tickets to guests.
• Input customer reservations, payment sources, and contact details into Sabre system.
• Checked baggage at gate and loaded onto ramp.
• Provided high level of customer service to each person by engaging customer and using active listening and effective interpersonal skills.
• Engaged customers to find amiable and appropriate solutions to transportation issues and conflicts.

• Contacted customers prior to delivery to confirm and coordinate delivery times.
• Completed on-time deliveries by choosing the best and most efficient routes.
• Submitted receipts and money received from deliveries at the end of each shift.
• Communicated customer complaints, requests and feedback to company management.
• Practiced safe and secure loading methods to avoid damaging goods.
• Kept the store and associated outside areas neat and clean at all times.

• Maintained vehicle in clean and safe manner to maximize passenger satisfaction.
• Stored passenger luggage and personal items with care for safety and security.
• Answered, scheduled and responded to reservation calls at specific times and locations.
• Transported high-value clients with professionalism and discretion.
• Completed individual and business documentation on-time and with minimal errors.
• Generated new business with marketing initiatives and strategic plans.
• Waited for passengers at designated high-volume locations such as airports and popular nightlife spots.
• Maintained accurate records and schedules.
• Established long-term customer relationships through prompt and courteous service.
• Communicated all emergencies, delays due to weather and carrier schedule changes to customers and supervisors.