MATTHEW C. DAIL
Elizabeth City,NC
Summary
Proven leader in operational excellence and strategic hiring, I enhanced community satisfaction and streamlined sales operations at The Currituck Club POA. Leveraging risk management expertise and organizational development skills, I significantly improved service quality and efficiency, fostering a collaborative work environment and driving continuous improvement.
Overview
27
27
years of professional experience
Work History
Operations Director
The Currituck Club POA
Corolla, NC
12.2015 - 10.2023
- Cultivated community partnerships by implementing programs that delivered on profitable goals and strategic initiatives.
- Monitored inventory levels and placed orders for products to keep supplies well-stocked.
- Contributed to organizational direction to improve services, and community satisfaction.
- Planned shuttle routing, team workflows, and promotional initiatives.
- Assessed and evaluated business procedures and implemented structure to improve day-to-day operations.
- Set goals and expectations for direct reports using performance review process, holding staff accountable.
- Forecast customer demand to adjust and set prices for goods or services.
- Mitigated business risk by working closely with staff, and assessing performance.
- Reviewed site and department performance to improve quality of services and comply with regulatory requirements.
- Reviewed purchase orders for accuracy before authorizing payment for materials or services used in operations.
- Resolved owner and guest complaints promptly and professionally.
- Reviewed financial statements and activity reports to measure.
Pro Sales Associate
Lowes, Inc.
Kill Devil Hills, NC
02.2012 - 12.2014
- Provided ongoing support to commercial contractors, prepared orders for delivery, and assisted with the delivery of merchandise when necessary.
- Researched and identified potential customers, developed relationships with them, and provided product information to generate sales.
- Operated a variety of machinery and tools safely and efficiently.
New Home Sales Consultant
Clayton Homes, Inc.
Elizabeth City , NC
06.2006 - 07.2011
- Provided detailed information on floor plans, design options, and current incentives to potential buyers.
- Researched applicable zoning laws and regulations related to real estate development projects.
- Facilitated closing processes between lenders, mortgage companies, and attorney offices.
- Maintained relationships with builder representatives, setup crews, and supporting sub-contractors throughout the construction process, up to move-in.
District Sales Manager
Hibbett Sporting Goods
Birmingham, AL
10.1996 - 06.2006
- Hired, trained, and mentored sales managers and team members in customer relations, customer service, and product placement..
- Tracked and analyzed weekly sales reports, implemented corrective action plans and streamlined sales operations.
- Monitored inventory levels at retail outlets within the district in order to ensure adequate stock availability for customers.
- Provided support and guidance to colleagues to maintain a collaborative work environment.
- Worked effectively in team environments to make the workplace more productive.
Education
Bachelor of Science - Recreation And Leisure Studies
East Carolina University
Greenville, NC05-1996
Skills
- Strategic Hiring Techniques
- Cost Efficiency Strategies
- Organizational development
- Continuous improvement
- Risk Management Expertise
- Operational excellence
Timeline
Operations Director
The Currituck Club POA
12.2015 - 10.2023
Pro Sales Associate
Lowes, Inc.
02.2012 - 12.2014
New Home Sales Consultant
Clayton Homes, Inc.
06.2006 - 07.2011
District Sales Manager
Hibbett Sporting Goods
10.1996 - 06.2006
Bachelor of Science - Recreation And Leisure Studies
East Carolina University
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