Matthew C. Hart
Chicago,IL
Summary
Tech-savvy innovator with hands-on experience in emerging technologies and passion for continuous improvement. Skilled in identifying opportunities for technological enhancements and implementing effective solutions. Adept at leveraging new tools and methods to solve problems and enhance productivity. Excels in adapting to fast-paced environments and driving technological advancements. Pursuing full-time role that presents professional challenges and leverages interpersonal skills, effective time management, and problem-solving expertise.
Overview
10
10
years of professional experience
Work History
Military Police Sergeant
US Army National Guard
01.2020 - Current
- Contributed to the development of comprehensive security plans for various missions, taking into account potential threats and vulnerabilities.
- Conducted thorough background checks on personnel and visitors, mitigating potential risks by verifying identities and affiliations.
- Improved evidence collection processes by creating detailed documentation guidelines that enhanced overall investigative accuracy.
- Trained new Military Police officers on proper procedures, facilitating their transition into active duty roles with confidence and competence.
- Maintained 100% accountability of assigned equipment worth more than $500,000.
Head Purchasing Agent
Comfab Inc
01.2021 - 01.2024
- Improved data accuracy and reporting capabilities by collaborating with IT teams to seamlessly integrate procurement systems with existing infrastructure, resulting in a 20% reduction in data entry errors
- Maintained accurate records of all transactions pertaining to procurement activities using various data management systems, enabling easy tracking of order status and historical data analysis.
- Reviewed purchase orders for accuracy before submission, ensuring compliance with established guidelines and specifications.
- Oversaw budget management for the purchasing department, monitoring expenditures against forecasts to optimize financial performance.
- Resolved vendor disputes effectively through clear communication and negotiation skills, preserving positive business relationships.
Head Cashier
Ingles
01.2018 - 01.2020
- Facilitated efficient transaction processing by operating the Point of Sale (POS) system, successfully resolving technical issues that enhanced the checkout experience, achieving a customer satisfaction score of 95%
- Enhanced training programs for new cashiers by demonstrating effective POS usage and troubleshooting techniques, resulting in a 30% improvement in transaction accuracy within the first month of training
- Minimized downtime by proactively monitoring and maintaining POS equipment functionality, quickly resolving technical malfunctions to sustain an average customer wait time of less than 2 minutes
Supervisor
Holmes Catering
01.2015 - 01.2018
- Resolved incidents efficiently by gathering detailed customer information and coordinating with departments, achieving a high-resolution rate within the first contact
- Enhanced team efficiency by prioritizing workloads based on business and end-user needs, leading to improved response times for IT support requests
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
Education
Cyber Security Specialist -
Cyber Warrior Program
Chicago09-2024
Bachelor of Science - Criminal Justice
University of South Carolina
Columbia01.2019
Skills
- Network/Data Security
- Troubleshooting
- Project Management
- Data Analysis
- Communication
- Repairs and Installations
- Training and Development
- Analysis and Reporting
- Technical Communication
- Microsoft Operating Systems
Accomplishments
- Army Achievement Medal
- Army Commendation Medal
- Army Good Conduct Medal
- Overseas Service Award
- Awarded "World Class IT Professional" for successfully completing all certifications and graduating top of my class.
Timeline
Head Purchasing Agent
Comfab Inc
01.2021 - 01.2024
Military Police Sergeant
US Army National Guard
01.2020 - Current
Head Cashier
Ingles
01.2018 - 01.2020
Supervisor
Holmes Catering
01.2015 - 01.2018
Cyber Security Specialist -
Cyber Warrior Program
Bachelor of Science - Criminal Justice
University of South Carolina
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