Matthew C. Roy
Worcester,MA
Summary
Organized and dependable professional successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Cultivates rapport with individuals to optimize project goals and output, resolve complex problems and deliver innovative improvement strategies. Proficient in Microsoft Office and SFDC.
Overview
9
9
years of professional experience
Work History
Sales Operations Advisor
RSA
01.2024 - Current
- Assists sales team with deal reviews to ensure company priorities are met
- Managed IT tickets for sales operations team to drive system and process improvement
- Participated in team projects, demonstrating ability to work collaboratively and effectively
- Used critical thinking to break down problems, evaluate solutions and make decisions
Channel Operations Advisor
RSA
05.2015 - 01.2024
- Supervises team that reviews 100 deal registrations, onboards 10 new partners and processes 250 support cases per month
- Trained and enabled 5 Distributors across North and South America off legacy quoting process on to CPQ
- Contributes to creation or adaptation of internal and external process documents
- Proven ability to learn quickly and adapt to new situations
Education
Bachelor of Science - Business Administration, Finance, Minor Economics
Salem State University
Salem, MA05.2012
Skills
- Computer skills- MS Office (Word, Excel, PowerPoint, Outlook), CPQ, SFDC, SAP, NetSuite
- Operations Processes
- Critical Thinking and Decision Making
- Communication and Collaboration
- Attention to detail
- Organization
Timeline
Sales Operations Advisor
RSA
01.2024 - Current
Channel Operations Advisor
RSA
05.2015 - 01.2024
Bachelor of Science - Business Administration, Finance, Minor Economics
Salem State University
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