Matthew Chrisley

• Provided technical support to customers via phone and email.
• Resolved customer inquiries in a timely manner.
• Created detailed reports of customer issues for further review.
• Assisted customers with product information, pricing, billing, and troubleshooting.
• Handled escalated customer service issues with professionalism and empathy.
• Identified opportunities to improve customer experience and suggested changes accordingly.
• Processed refunds and credits when appropriate.
• Responded promptly to complaints or requests from customers.

• Provided technical support to customers via telephone and email.
• Delivered remote assistance for technical issues using screen sharing, mouse and keyboard control and other tools.
• Assisted customers with troubleshooting, installation, configuration and upgrades of software applications.
• Tested customer systems for compatibility with new products and services.
• Resolved customer issues in a timely manner while providing excellent customer service.
• Created user accounts, managed passwords, reset user credentials and maintained system security protocols.
• Conducted root cause analysis of complex technical issues to identify solutions or workarounds.
• Trained end users on system use, functionality and best practices for optimal results.
• Collaborated with other departments to ensure successful resolution of customer incidents.
• Developed and maintained strong relations with customers to meet quality expectations.

• Collaborated with chefs on menu planning strategies that increased profits while maintaining high quality standards.
• Maintained a clean work environment by adhering to sanitation guidelines as required by law.
• Conducted daily pre-shift meetings to review menu changes, special requests, and upsell opportunities with waitstaff.
• Worked closely with management team to develop marketing plans that drove sales growth.
• Provided ongoing coaching and mentoring to staff members to encourage professional development.
• Utilized various preparation and cooking methods to create menu items in accordance with recipes.
• Kept kitchen equipment properly functioning by following manufacturer's operating instructions and educating staff on proper use.

• Operated fryers and grills according to instructions to maintain safety and food quality.
• Followed proper food handling methods and maintained correct food temperature for high scores on health inspections.
• Cooked multiple orders simultaneously during busy periods.
• Retained consistent quality and high accuracy when preparing identical dishes every day.
• Followed proper food handling methods and maintained correct temperature of food products.
• Mentored and trained staff by teaching cooking skills and kitchen maintenance, improving overall quality and performance.
• Kept stations stocked and ready for use to maximize productivity.
• Planned, prepared and cooked meals according to restaurant specifications.
• Trained new cooks on recipes, preparation methods, safety procedures and sanitation guidelines.

Cook:

• Planned, prepared and cooked meals according to restaurant specifications.
• Oversaw food preparation processes to ensure that orders were completed accurately and efficiently.
• Prepared food items consistently and in compliance with recipes, portioning, cooking and waste control guidelines.
• Ensured proper food safety standards were met at all times.
• Trained new cooks on recipes, preparation methods, safety procedures and sanitation guidelines.

Waiter:

• Greeted guests in a friendly and welcoming manner.
• Took orders from customers accurately and delivered to kitchen staff promptly.
• Served food and beverages to patrons and confirmed complete orders.
• Verified guest satisfaction with meals and suggested additional items to increase restaurant sales.
• Calculated charges, issued table checks and collected payments from customers.

• Planned, prepared and cooked meals according to restaurant specifications.
• Ensured proper food safety standards were met at all times.
• Trained new cooks on recipes, preparation methods, safety procedures and sanitation guidelines.
• Prepared dishes in fast-paced environment working with teammates to maintain high customer satisfaction rate.
• Performed other related duties as assigned by the Head Chef or Kitchen Manager.
• Cooked multiple orders simultaneously during busy periods.
• Cleaned cooking and refrigeration equipment to sanitize and prevent food-borne illness.
• Followed proper food handling methods and maintained correct food temperature for high scores on health inspections.
• Prepared multiple orders at once for speedy service.
• Set up work stations prior to opening to minimize prep time.

• Operated fryers and grills according to instructions to maintain safety and food quality.
• Prepared dishes in fast-paced environment working with teammates to maintain high customer satisfaction rate.
• Assisted in prep work such as washing vegetables or butchering meat when needed.
• Operated various kitchen appliance such as a blender, oven, grill, or stand mixer.
• Prepared food items consistently and in compliance with recipes, portioning, cooking and waste control guidelines.
• Cleaned food preparation areas, cooking surfaces, and utensils.

• Greeted guests and answered questions about menu items.
• Provided excellent customer service to ensure repeat customers.
• Took orders from patrons accurately and efficiently.
• Brought food and beverages to tables in a timely manner.
• Checked with customers to ensure that they were enjoying their meals.
• Performed cashier duties such as taking payments, counting change, and issuing receipts.
• Informed customers of daily specials in an engaging manner.
• Suggested additional items to customers based on their preferences and needs.
• Replenished condiments, silverware, napkins. as needed during meal services.
• Delivered food from kitchen, fulfilling additional requests to maximize guest satisfaction.
• Handled food safely and kept spaces clean to protect customers from foodborne illness and maintain proper sanitation.
• Maintained knowledge of menu items, ingredients and preparation methods to assist guests with menu selection.