Matthew D. Eshbach
Colorado Springs,CO
Summary
Dynamic Assistant Construction Manager at Toll Brothers with expertise in subcontractor coordination and site management. Proven track record of enhancing workflow efficiency and achieving timely project completions. Strong communicator and team collaborator, dedicated to maintaining safety compliance and delivering exceptional customer relations. Committed to driving project success through effective planning and conflict resolution.
Overview
6
6
years of professional experience
Work History
Assistant Construction Manager
Toll Brothers
01.2025 - 10.2025
- Assisted project management by coordinating daily construction activities and ensuring adherence to timelines.
- Supported subcontractor scheduling and communication to enhance workflow efficiency on-site.
- Maintained accurate project documentation and updated reports for management review.
- Collaborated with team members to identify and resolve potential site issues proactively.
- Played an integral role in expediting permit approvals through effective communication with regulatory agencies.
- Assisted in budgeting processes by tracking material costs and labor hours efficiently.
- Contributed to safety inspections, ensuring compliance with industry regulations and practices.
- Participated in pre-construction meetings with clients, discussing their expectations and addressing concerns proactively.
- Developed strong relationships with clients by delivering excellent customer service during construction projects.
- Ensured site safety by enforcing proper protocols and conducting regular inspections.
- Contributed to a positive company image by consistently upholding high standards for professionalism and ethical conduct in all interactions.
- Assisted in budget management for projects, resulting in cost savings and timely completion.
- Coordinated subcontractors and suppliers, ensuring all work was completed according to specifications and on schedule.
Customer Experience Manager
Oakwood Homes Corporation
01.2021 - 01.2025
- Analyzed customer feedback to identify trends and improve service delivery.
- Developed training materials to enhance team knowledge of customer service protocols.
- Collaborated with cross-functional teams to ensure consistency in customer experience initiatives.
- Resolved customer inquiries promptly, enhancing overall client satisfaction rates.
- Facilitated team meetings to promote best practices in customer engagement strategies.
- Managed escalated customer issues promptly, ensuring timely resolutions and maintaining positive relationships.
- Conducted regular performance reviews with team members, fostering professional growth and development.
- Handled complaints, provided appropriate solutions, and alternatives within appropriate timeframes and followed up to achieve resolution.
- Developed new employees and on-going performance assessment of current employees.
- Established performance and service goals and held associates accountable for individual performance.
- Enhanced team performance with regular coaching sessions focused on empathy and problem-solving skills in customer interactions.
- Elevated customer satisfaction scores by implementing customer feedback loop that addressed concerns promptly.
Customer Care Technician
Oakwood Homes Corporation
12.2019 - 01.2021
- Streamlined support processes, improving response times and reducing customer wait periods.
- Conducted thorough troubleshooting to identify root causes of technical issues, minimizing repeat incidents.
- Handled escalated calls calmly and effectively, turning dissatisfied customers into brand advocates through genuine care and concern resolution efforts.
- Collaborated with cross-functional teams to enhance product quality and address recurring customer complaints.
- Maintained high-quality service standards through consistent adherence to company policies and procedures.
- Reduced response time for support tickets by streamlining internal processes and prioritizing urgent cases.
- Enhanced customer satisfaction by efficiently resolving technical issues and providing timely solutions.
- Developed strong relationships with clients, establishing trust and ensuring long-term loyalty to the company.
- Improved team performance by sharing knowledge and assisting colleagues in handling complex customer concerns.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Navigated multiple computer systems and applications to find information.
- Responded proactively and positively to rapid change.
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
Education
Bachelor of Arts - Marketing And Minor in Communication
University of Colorado At Colorado Springs
Colorado Springs, CO05-2007
High School Diploma -
Liberty High School
Colorado Springs, CO05-2003
Skills
- Scheduling and planning
- Site supervision
- Subcontractor coordination
- Time management
- Construction safety
- Team collaboration
- Effective communication
- Safety compliance
- Excellent customer relations
- Team building and leadership
- Site management
- Organized and detail oriented
- Conflict resolution
- Hiring and training
- Interpreting blueprints
- Supplier relations
- Schedule management
- Blueprints
- OSHA compliance
- Subcontractor management
- Operations oversight
- Construction management
- Permitting
- Codes compliance
Timeline
Assistant Construction Manager
Toll Brothers
01.2025 - 10.2025
Customer Experience Manager
Oakwood Homes Corporation
01.2021 - 01.2025
Customer Care Technician
Oakwood Homes Corporation
12.2019 - 01.2021
Bachelor of Arts - Marketing And Minor in Communication
University of Colorado At Colorado Springs
High School Diploma -
Liberty High School