MATTHEW DOUGLAS POSEY
Summary
Proven leader with extensive experience at Jackson Hole Mountain Resort, adept in operations management and team leadership. Excelled in enhancing customer satisfaction and safety, managing 40+ staff across various roles. Skilled in verbal communication and complex problem-solving, consistently achieving goals within tight deadlines. Demonstrates a strong ability to train and develop cross-functional teams, ensuring high levels of productivity and engagement.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Manager of Parking Department
Jackson Hole Mountain Resort
2022.09 - 2024.01
- Managed and motivated 40+ employees to be productive and engaged in work. (Bus drivers, Lot Attendants, Parking Attendants, Maintenance Workers and Supervisors)
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly and maintaining open lines of communication.
- Worked with various resort Managers and Directors on Special Events (Concerts, Athletic events, Awards ceremonies).
Shuttle Bus Driver and Transportation Supervisor
Jackson Hole Mountain Resort
2020.11 - 2022.08
- Adhered to local traffic regulations while operating shuttle buses in various weather conditions for maximum safety.
- Increased safety awareness with thorough pre-trip inspections and routine maintenance checks.
- Assisted passengers with boarding and disembarking, ensuring a smooth and safe experience for all riders.
- Reported vehicle traffic violations, vehicle damage, and accidents to management to comply with legal and insurance obligations.
- Trained shuttle drivers for winter transportation (CDL B)
Courier
FedEx
2019.01 - 2019.07
- Completed daily delivery assignments while adhering to strict time constraints, ensuring consistent service quality.
- Enhanced customer satisfaction through timely deliveries and professional communication with clients.
- Adhered to all traffic laws while operating company vehicles for safe transportation of goods.
Roof Worker
Powerwash Specialists
2017.02 - 2018.12
- Worked fast to complete tasks and meet daily deadlines.
- Maintained work areas by cleaning and straightening for maximum productivity and safety.
- Cleaned and straightened work areas to maximize productivity and safety.
Principal Administrative Clerk/Deputy Clerk
Summit County Government
2014.07 - 2016.05
- Recorded legal real estate documents, renewed motor vehicle yearly tags, issued licenses.
- Election duties during county and national elections.
- Managed private legal information.
Lead Emergency Evaluator
The Centers
2010.02 - 2012.06
- Assessed and advised diverse populations of youth, young adults and adults.
- Monitored detox clients.
- Adhered to HIPPA laws and state laws regarding client information protection.
Education
Master of Arts - Management
Webster University
Ocala, FL2013
Bachelor of Arts - Psychology
Saint Leo University
Gainesville, FL2010
Skills
- Team Leadership
- Time Management
- Verbal and written communication
- Complex Problem-Solving
- Staff Management
- Cross Functional Teamwork
- Staff training and development
- Operations Management
Certification
Licenses: CDL B, passenger endorsement, air brakes
Timeline
Manager of Parking Department
Jackson Hole Mountain Resort
2022.09 - 2024.01
Shuttle Bus Driver and Transportation Supervisor
Jackson Hole Mountain Resort
2020.11 - 2022.08
Courier
FedEx
2019.01 - 2019.07
Roof Worker
Powerwash Specialists
2017.02 - 2018.12
Principal Administrative Clerk/Deputy Clerk
Summit County Government
2014.07 - 2016.05
Lead Emergency Evaluator
The Centers
2010.02 - 2012.06
Master of Arts - Management
Webster University
Bachelor of Arts - Psychology
Saint Leo University
Licenses: CDL B with air brakes
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