Matthew G Connelly
604 Mallard Lakes Dr. Lexington,SC
Summary
To join an organization that offers professional growth utilizing my interpersonal skills, with Over 15+Years of well-rounded experience in the financial service industry with an expertise in servicing nonperforming loans. Extensive experience in bank owned and investor-owned mortgage foreclosure, consumer and commercial auto repossession and remarketing, one-on-one customer interaction regarding debt repayment, reconciliation, and redemption as well as title process. Supervised & trained associates within company department on recovery and compliance practices. Recognized for proactively implementing changes to recovery platform which streamlined more efficient workflow and title conversion process.
Overview
10
10
years of professional experience
Work History
Title Specialist
DDI Technology
02.2022 - Current
- Records incoming titles and documents daily according to established procedures.
- Reviews all documents received are completed to include signatures and notarization according to applicable state and DMV requirements.
- Prepares necessary documents required for titling or registration processes including signatures under POA
- Troubleshoot problems and finalize correct resolution to specific titles, odometer discrepancies, and power of attorney, and performs title history checks as needed.
- Courteously interacts with state/county offices, tag agents, lenders, dealers, and owners to provide information in response to inquiries pertaining to title transactions
- Responds to customer requests, concerns, and problems and ensures immediate response and follow-through until issues are resolved, trying to find assistance management as needed; documents requests and resolutions in activity history section of DDI’s software program
- Audited and reviewed title documents for accuracy and compliance with state and federal regulations.
- Develop and maintain relationships with title companies, lenders and other stakeholders to facilitate smooth transactions.
- Research ownership interests and liens on real estate properties.
- Conduct comprehensive title searches to maintain accuracy and compliance of real estate transactions.
- Perform data entry and other administrative tasks to keep records and files organized and accurate.
- Communicate with customers to resolve common title issues.
- Maintain up-to-date with state and federal regulations to prevent errors and fraud.
- Analyze title documents to identify potential issues and resolve any discrepancies.
- Contact State Motor Vehicle Department to determine status of pending titles.
Certified Notary Signing Agent
Self Employed
12.2018 - Current
- Collaborate with national title and mortgage companies as well as third party vendors to meet with borrowers to complete real estate loan document
- Ensure all lender requirements are met by conducting quality checks on loan documents.
- Describe function of each loan document without discussing terms of loan
- Promptly return all loan documents to title or mortgage companies by way of courier service or scan backs
- Comply with privacy laws and procedures by properly disposing of non-processed paperwork or electronic files with personal financial data
- Maintain records of invoicing, expenses, and profitability Administered oath to document signers to obtain affirmation of truth.
- Maintain accurate records of all documents notarized to support accurate record keeping and reporting requirements.
- Set up and manage appointments for client notary services.
- Follow proper protocol when notarizing documents, verifying signatures and dates for compliance.
- Verify client identification to maintain compliance with state legal requirements.
- Increase customer service success rates by quickly resolving issues.
- Examine documents for accuracy, completion and compliance before notarizing.
Repossession/ Remarketing Coordinator
NASA Federal Credit Union
02.2017 - 11.2018
- Managed and improved overall vehicle repossession and remarketing process for one of the fastest growing credit unions in Washington D.C.
- Maintained professional relationships with national repossession vendors and ensured they adhere to specific standards & guidelines.
- Ensured all state required delinquency/demand letters had been sent within required time frames.
- Placed vehicles for repossession with approved repossession vendors while following appropriate state guidelines including proper notification.
- Monitored progress of assigned repossession agent and obtained daily status updates.
- Communicated and coordinated with credit union members on matters of voluntary surrender of vehicles.
- Skip traces as necessary or use outside agencies when appropriate.
- Managed vehicle redemption process when credit union members have paid current within required time period.
- Coordinated vehicle inspections and approve repair costs.
- Set auction floor price for vehicles based on condition of vehicle and current market trends.
- Negotiated auction “if bids” and approved final sales price within established authority.
- Maintained detailed records of monthly repossession activity and auction sales results.
- Submitted and followed up on damage/skip claims with vendor collateral protection insurance (CPI Program).
Senior Repossession Specialist
Volvo Financial Services
07.2016 - 01.2017
- Oversaw full process of commercial repossession in Volvo North America portfolio, Mack Trucks portfolio.
- Responsible for assignments of each contract which included fleet of trucks from 1-50 units to outside recovery vendors.
- Managed process of following up with repossession vendors, repair shops or dealerships in all facets of repossession process.
- Reviewed all invoices from third party vendors for accuracy and post to electronic ledger for payment processing.
- Responsible for ensuring units are inventoried and inspected to be processed for remarketing.
- Ensured files are complete to be transfer to the remarketing department. Established relationships with customers to encourage payment of delinquent accounts.
- Responded to customer inquiries and provided detailed account information.
- Investigated customer credit references and approved credit lines.
- Prepared and submitted legal documents to initiate court proceedings.
- Compiled and analyzed data for review by senior management of loan loss reports to measure portfolio performance.
- Developed and documented collection procedures and policies to comply with government regulations.
- Initiated repossession process or service disconnection upon failure of other collection methods.
- Deployed automated system tracking and skip tracing to locate hard-to-find, re-located customers.
- Worked with customer to create debt repayment plan based on current financial condition.
- Listened to customers and negotiated solutions that met creditor and debtor needs.
- Entered client details and notes into system for interdepartmental access and review.
Mortgage Loan Foreclosure Processor
Branch Banking And Trust Company
08.2013 - 06.2016
- Highly experience in the field of mortgage foreclosures in both litigated-contested bank owned and Freddie Mac investor loans.
- Monitored and processed daily average of 250 bank owned and investor mortgage loan files through foreclosure process, experienced in both bank owned and investor-owned mortgage loans.
- Ensured all foreclosure actions were completed in a timely manner according to investor/bank guidelines while in compliance with all federal and state regulations.
- Researched, analyzed and ensured requested mortgage origination loan documents were provided to vendor attorneys in a timely manner.
- Monitored progress of attorneys, including all litigation, maintaining accurate and completed records.
- Maintained and reconciled foreclosed property receivable and expense accounts and complete all necessary general ledger entries.
- Coordinated conveyance to REO/Claims area upon completion of upset periods and forwarding proper cash transmittals to Mortgage Loan Servicing area for posting.
- Calculated judgment figures and prepared affidavits for motion for summary judgments.
- Reviewed loans for lien position, available equity, outstanding balance and property condition to determine whether foreclosure should be pursued or loan reviewed for charge off.
- Calculated and provided accurate bidding instructions for foreclosure sales.
Education
Criminal Justice
Skills
- Excellent time management and problem-solving skills energetic, team player
- Recognized for being detail oriented while handling multiple tasks within time management goals
- Excellent communication skills with ability to work with other departments and individuals within and outside the organization, outside vendor attorneys and field agents
- Proficient in Word, Excel, Outlook, PowerPoint as well as mortgage foreclosure platforms such as MSP and LPS Desktop, Recovery Database Network, Credit Union General Ledger System among others
- Willingness to take on added responsibilities to meet team goals
Accomplishments
- Commissioned SC Notary Public
Timeline
Title Specialist - DDI Technology
02.2022 - Current
Certified Notary Signing Agent - Self Employed
12.2018 - Current
Repossession/ Remarketing Coordinator - NASA Federal Credit Union
02.2017 - 11.2018
Senior Repossession Specialist - Volvo Financial Services
07.2016 - 01.2017
Mortgage Loan Foreclosure Processor - Branch Banking And Trust Company
08.2013 - 06.2016
York College of Pennsylvania - , Criminal Justice