Matthew Grieder
Summary
Results-driven operations professional with experience in high-volume, fast-paced environments, supporting workflow efficiency, team coordination, and on-time performance. Proven ability to multitask, make sound decisions under pressure, and operate independently with minimal supervision. Strong interpersonal and conflict resolution skills, with a track record of managing high-stress situations while maintaining service quality and operational standards. Skilled in identifying inefficiencies, supporting process improvements, and contributing to overall team productivity and performance.
Overview
10
10
years of professional experience
Work History
Package Handler
FedEx
Kansas City, MO
10.2020 - Current
- Processed high-volume shipments, including sorting, scanning, loading, and unloading to support on-time delivery
- Identified workflow inefficiencies and recommended task reassignments to improve dock productivity and reduce delays
- Independently coordinated team placement across open and closed trailers in the absence of supervision to maintain operational flow
- Ensured tasks were completed efficiently by monitoring progress, adjusting coverage, and supporting team alignment with volume demands
- Maintained load quality, trailer organization, and dock safety standards in a fast-paced environment
Customer Service & Sales
Colony Brands
Remote
10.2017 - 10.2020
- Managed high-volume inbound calls, handling orders, product inquiries, and customer concerns while maintaining service quality and efficiency
- Demonstrated advanced multitasking by managing multiple concurrent customer interactions, navigating systems, and processing transactions in real time
- Operated independently in a remote environment with minimal supervision, making critical decisions under pressure to resolve complex issues
- Handled sensitive customer information in compliance with security protocols while generating quotes, processing payments, and identifying upsell opportunities to support revenue growth
Line Cook I Delivery Driver I Cashier I Service
Pizza Hut
Kansas City, MO
04.2016 - 10.2017
- Executed high-volume food preparation, order fulfillment, and customer service operations while maintaining speed, accuracy, and quality standards
- Coordinated multiple responsibilities simultaneously (food prep, order management, customer interaction, and delivery logistics) in a fast-paced environment
- Managed time-sensitive deliveries, ensuring accuracy, route efficiency, and on-time service
- Maintained cash handling accuracy and processed transactions while managing customer interactions and resolving issues
- Adapted quickly to shifting operational demands, supporting different roles as needed to maintain workflow and service continuity
- Identified inefficiencies during peak periods and adjusted task prioritization to improve throughput and reduce delays
- Maintained compliance with safety, cleanliness, and operational procedures in a high-pressure environment
Education
No Degree - Video Game Design And Programing
Souther New Hamshire University
OnlineHigh School Diploma -
San Antonio Leadership Academy
San Antonio, TX06-2015
Skills
- Advanced multitasking and ability to manage multiple priorities simultaneously in fast-paced environments
- Strong interpersonal skills with the ability to effectively manage difficult interactions, emotions, and high-stress situations
- Conflict resolution and de-escalation skills, maintaining professionalism while addressing customer or team concerns
- Proven ability to work efficiently under pressure while maintaining accuracy and performance standards
- Proficient in operating company systems and software to manage tasks, transactions, and workflow
- Strong computer skills, including documentation, data entry, and accurate completion of required paperwork
- Sound decision-making skills, with the ability to make difficult, independent decisions without direct supervision
- Ability to operate independently while maintaining accountability and consistent performance
Timeline
Package Handler
FedEx
10.2020 - Current
Customer Service & Sales
Colony Brands
10.2017 - 10.2020
Line Cook I Delivery Driver I Cashier I Service
Pizza Hut
04.2016 - 10.2017
No Degree - Video Game Design And Programing
Souther New Hamshire University
High School Diploma -
San Antonio Leadership Academy