Matthew J Miller
Pickerington,OH
Summary
Professional with significant expertise in team leadership and operational management. Proven track record in driving team collaboration and delivering impactful results. Skilled in conflict resolution, process optimization, and strategic planning, with flexible approach to evolving business needs. Known for reliability, strong communication, and fostering productive work environment
Overview
20
20
years of professional experience
Work History
Supervisor
Allied Universal Event Services
05.2024 - Current
- Supervise event staff to ensure compliance with safety protocols and operational guidelines.
- Monitor event activities to maintain high levels of guest satisfaction and safety.
- Demonstrated commitment to the organization''s core values, leading by example and fostering a culture of excellence.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
Small Business Owner
Stone Effects
01.2015 - Current
- Self start Landscape construction company focused on design and installation of hardscape services
- Managed daily operations, ensuring efficient workflow and customer satisfaction.
- Developed marketing strategies to increase local brand awareness and sales.
- Train new employees on operational procedures and customer service best practices.
- Managed daily operations for a successful small business, ensuring efficient processes and quality services.
- Established a loyal customer base by providing personalized attention, addressing concerns promptly, and exceeding expectations.
- Developed financial plans and budgets to optimize resources, track expenses, and ensure profitability.
Operations Manager
Columbus Hardscapes
04.2012 - 01.2015
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
- Enhanced customer satisfaction by establishing clear communication channels and addressing concerns promptly.
Education
Bachelor of Arts - Business Administration And Management
Ohio State University
Columbus, OH05-1996
Skills
- Strategic planning
- Operations management
- Project management
- Relationship building
- Public speaking
- MS Office experience
- Business administration
- Financial management
- Business development
Languages
Spanish
Professional Working
Timeline
Supervisor
Allied Universal Event Services
05.2024 - Current
Small Business Owner
Stone Effects
01.2015 - Current
Operations Manager
Columbus Hardscapes
04.2012 - 01.2015
Bachelor of Arts - Business Administration And Management
Ohio State University
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