Matthew Jones Jones
Spring
Summary
Dynamic and dedicated professional with a strong background in customer service. Proven ability to enhance guest relations through effective communication and conflict resolution. Skilled in maintaining cleanliness and organization while thriving in high-pressure environments. Recognized for maximizing guest satisfaction and fostering teamwork to achieve operational excellence.
Overview
4
4
years of professional experience
Work History
Service Waiter
Denny's Restaurants Franchise Association
03.2024 - 01.2025
- Balanced multiple responsibilities, such as attending to guest needs, maintaining a clean dining area, and ensuring accurate order input, without compromising service quality.
- Streamlined communication between front-of-house and back-of-house staff for seamless coordination of meal preparation and delivery.
- Contributed to positive restaurant reputation by consistently delivering friendly, knowledgeable, and efficient service to all patrons.
- Managed high-volume service periods calmly and efficiently, prioritizing tasks to meet guest expectations without sacrificing quality of service.
- Maximized guest satisfaction with prompt refilling of beverages and continuous attention to detail throughout meals.
- Collaborated with kitchen staff to ensure timely delivery of food orders while maintaining presentation standards.
- Maintained a clean and inviting dining atmosphere by promptly clearing tables, resetting place settings, and addressing spills or mishaps.
- Handled special requests and dietary restrictions for guests, ensuring their needs were met without compromising the quality of their dining experience.
- Consistently achieved high levels of guest satisfaction through effective communication skills when presenting menus, answering questions about dishes, or offering recommendations based on personal taste preferences or dietary needs.
- Communicated with kitchen staff to enable accurate food preparation.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
- Maintained order efficiency and accuracy through clear communication with kitchen staff, earning numerous recommendations from satisfied customers.
- Strategically timed check-ins with customers to take orders and confirm satisfaction with meals after delivery, taking action to correct any problems.
- Printed dining checks with total due, collected payment and offered receipts to complete transactions.
Farm Ranch Hand
SJ Farms
01.2021 - 09.2023
- Administered feed supplements to cows and other livestock.
- Operated heavy machinery safely while following all applicable guidelines for proper use and maintenance.
- Assisted in the safe transportation of livestock from one location to another, minimizing stress on the animals.
- Collaborated with team members to complete large-scale projects such as fence construction or barn renovations for improved functionality.
- Supported sustainable farming practices by composting organic waste materials for future use as natural fertilizer.
- Safeguarded farm assets during inclement weather by securing structures and moving vulnerable materials to safe locations.
- Contributed to a clean and organized work environment by keeping barns, pens, and other areas free from debris and hazards.
- Examined animals for signs of sickness and overall herd health.
- Kept pens, stalls and farm equipment clean and sterilized to support animal wellbeing.
- Administered pest or weed control initiatives which included location and identification of targets, chemical selection, and application methods.
- Exercised appropriate safety and environmental protocols when cleaning and maintaining ponds and tanks.
- Used time-management strength to cross-train associates to cover more areas without increasing expense.
Greeter
Waffle House
01.2022 - 09.2022
- Displayed friendly, outgoing, and energetic behavior to create warm, fun atmosphere for guests.
- Maintained a clean and organized entrance area, contributing to a positive first impression for visitors.
- Answered customer questions and pointed individuals in right directions.
- Provided friendly, attentive service throughout peak times for responsive customer care.
- Exhibited exceptional multitasking abilities by managing various tasks such as greeting guests, answering questions, and directing traffic simultaneously.
- Managed crowd control during peak hours, maintaining order and safety while minimizing wait times for guests.
- Acted as first point of contact for visiting clients and customers.
- Provided knowledgeable information regarding store layout, promotions, and events to enhance visitor experience.
- Quickly resolved guest issues or complaints, demonstrating excellent problem-solving skills and professionalism.
- Managed multiple tasks simultaneously and completed all assigned duties each shift.
Education
High School Diploma -
Davis High School
Houston07-2024
Skills
- Cleanliness
- Order taking
- Organization
- Memory retention
- Table setting
- Professional appearance
- Time management
- Customer service
- Conflict resolution
- Guest relations
- Relationship management
- Calm demeanor
- Teamwork and collaboration
- Team player
Timeline
Service Waiter
Denny's Restaurants Franchise Association
03.2024 - 01.2025
Greeter
Waffle House
01.2022 - 09.2022
Farm Ranch Hand
SJ Farms
01.2021 - 09.2023
High School Diploma -
Davis High School
Similar Profiles
Twinisha RobinsonTwinisha Robinson
Server,/ Cashier at Denny's Restaurants Franchise AssociationServer,/ Cashier at Denny's Restaurants Franchise Association
Samantha BigelowSamantha Bigelow
Waitress at Denny's Restaurants Franchise AssociationWaitress at Denny's Restaurants Franchise Association
Brianna GrovesBrianna Groves
Restaurant Manager at Denny's Restaurants Franchise AssociationRestaurant Manager at Denny's Restaurants Franchise Association