Matthew Jones Jones
Spring
Summary
Dynamic and dedicated professional with a strong background in customer service. Proven ability to enhance guest relations through effective communication and conflict resolution. Skilled in maintaining cleanliness and organization while thriving in high-pressure environments. Recognized for maximizing guest satisfaction and fostering teamwork to achieve operational excellence.
Overview
4
4
years of professional experience
Work History
Service Waiter
Denny's Restaurants Franchise Association
03.2024 - 01.2025
- Balanced multiple responsibilities, such as attending to guest needs, maintaining a clean dining area, and ensuring accurate order input, without compromising service quality.
- Streamlined communication between front-of-house and back-of-house staff for seamless coordination of meal preparation and delivery.
- Contributed to positive restaurant reputation by consistently delivering friendly, knowledgeable, and efficient service to all patrons.
- Managed high-volume service periods calmly and efficiently, prioritizing tasks to meet guest expectations without sacrificing quality of service.
- Maximized guest satisfaction with prompt refilling of beverages and continuous attention to detail throughout meals.
- Collaborated with kitchen staff to ensure timely delivery of food orders while maintaining presentation standards.
- Maintained a clean and inviting dining atmosphere by promptly clearing tables, resetting place settings, and addressing spills or mishaps.
- Handled special requests and dietary restrictions for guests, ensuring their needs were met without compromising the quality of their dining experience.
- Consistently achieved high levels of guest satisfaction through effective communication skills when presenting menus, answering questions about dishes, or offering recommendations based on personal taste preferences or dietary needs.
- Communicated with kitchen staff to enable accurate food preparation.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
- Maintained order efficiency and accuracy through clear communication with kitchen staff, earning numerous recommendations from satisfied customers.
- Strategically timed check-ins with customers to take orders and confirm satisfaction with meals after delivery, taking action to correct any problems.
- Printed dining checks with total due, collected payment and offered receipts to complete transactions.
Farm Ranch Hand
SJ Farms
01.2021 - 09.2023
- Administered feed supplements to cows and other livestock.
- Operated heavy machinery safely while following all applicable guidelines for proper use and maintenance.
- Assisted in the safe transportation of livestock from one location to another, minimizing stress on the animals.
- Collaborated with team members to complete large-scale projects such as fence construction or barn renovations for improved functionality.
- Supported sustainable farming practices by composting organic waste materials for future use as natural fertilizer.
- Safeguarded farm assets during inclement weather by securing structures and moving vulnerable materials to safe locations.
- Contributed to a clean and organized work environment by keeping barns, pens, and other areas free from debris and hazards.
- Examined animals for signs of sickness and overall herd health.
- Kept pens, stalls and farm equipment clean and sterilized to support animal wellbeing.
- Administered pest or weed control initiatives which included location and identification of targets, chemical selection, and application methods.
- Exercised appropriate safety and environmental protocols when cleaning and maintaining ponds and tanks.
- Used time-management strength to cross-train associates to cover more areas without increasing expense.
Greeter
Waffle House
01.2022 - 09.2022
- Displayed friendly, outgoing, and energetic behavior to create warm, fun atmosphere for guests.
- Maintained a clean and organized entrance area, contributing to a positive first impression for visitors.
- Answered customer questions and pointed individuals in right directions.
- Provided friendly, attentive service throughout peak times for responsive customer care.
- Exhibited exceptional multitasking abilities by managing various tasks such as greeting guests, answering questions, and directing traffic simultaneously.
- Managed crowd control during peak hours, maintaining order and safety while minimizing wait times for guests.
- Acted as first point of contact for visiting clients and customers.
- Provided knowledgeable information regarding store layout, promotions, and events to enhance visitor experience.
- Quickly resolved guest issues or complaints, demonstrating excellent problem-solving skills and professionalism.
- Managed multiple tasks simultaneously and completed all assigned duties each shift.
Education
High School Diploma -
Davis High School
Houston07-2024
Skills
- Cleanliness
- Order taking
- Organization
- Memory retention
- Table setting
- Professional appearance
- Time management
- Customer service
- Conflict resolution
- Guest relations
- Relationship management
- Calm demeanor
- Teamwork and collaboration
- Team player
Timeline
Service Waiter
Denny's Restaurants Franchise Association
03.2024 - 01.2025
Greeter
Waffle House
01.2022 - 09.2022
Farm Ranch Hand
SJ Farms
01.2021 - 09.2023
High School Diploma -
Davis High School
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