Matthew K. Jenkins
McHenry,IL
Summary
Ambitious Manager with excellent sales skills. Highly effective at promoting positive relationships and building capable teams. Track record of improving overall operations, reducing overhead and increasing Sales revenue. Problem solver and critical thinker with decision-making and multi-tasking abilities.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Regional Manager / Store Manager
The Salvation Army (Adult Rehabilitation Center)
Chicago, IL
10.2011 - Current
- Trained new employees on proper protocols and customer service standards.
- Assisted in recruiting, hiring and training of team members.
- Trained and guided team members to maintain high productivity and performance metrics.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Managed purchasing, sales, marketing and customer account operations efficiently.
- Interviewed and hired strong candidates for team openings, using newspapers, job boards and social media to find applicants.
- Supervised 20 employees on 2 shifts.
- Negotiated price and service with customers and vendors to decrease expenses and increase profit.
- Directed management meetings to enhance collaboration and maintain culture based on trust and group problem-solving.
- Demonstrated exceptional knowledge of process optimization in relation to profit and loss.
- Supervised daily operations of multi-million dollar stores.
- Increased sales by 5-7% by establishing goals, overseeing multiple stores.
- Tracked trends and suggested enhancements to both challenge and refine company's product offerings.
Emergency Department Technician
NorthShore University HealthSystem -Evanston Hosp.
Evanston, IL
08.2008 - 06.2009
- Assisted doctors with examinations of patients by taking vital signs and drawing blood.
- Administered first aid treatment and life support to care for sick or injured individuals.
- Monitored patients' comfort and safety during examinations and tests to alert physicians of abnormalities and changes in patient response.
- Assessed extent and nature of injury or illness to prioritize and establish medical procedures.
- Assisted with resuscitation, CPR and emergency airway procedures.
- Assisted in obtaining and documenting vital signs and placement of oxygen saturation, cardiac monitoring and non-invasive blood pressure monitoring systems.
- Quickly responded to codes and cardiac monitor alarms.
- Applied orthopedic devices like traction and OCL splints.
- Carried out phlebotomy procedures and watched for adverse reactions.
- Inserted peripheral IVs and administered non-medication IV fluids.
Emergency Department Technician
Scottsdale Healthcare- Shea Campus
Scottsdale, AZ
04.2005 - 05.2008
- Assisted doctors with examinations of patients by taking vital signs and drawing blood.
- Administered first aid treatment and life support to care for sick or injured individuals.
- Monitored patients' comfort and safety during examinations and tests to alert physicians of abnormalities and changes in patient response.
- Assessed extent and nature of injury or illness to prioritize and establish medical procedures.
- Assisted with resuscitation, CPR and emergency airway procedures.
- Assisted in obtaining and documenting vital signs and placement of oxygen saturation, cardiac monitoring and non-invasive blood pressure monitoring systems.
- Quickly responded to codes and cardiac monitor alarms.
- Applied orthopedic devices like traction and OCL splints.
- Inserted peripheral IVs and administered non-medication IV fluids.
Education
Certificate Program - CNA / Advanced CNA Course
William Rainey Harper College
Palatine, ILHigh School Diploma -
Palatine High School
Palatine, ILSkills
- Store Operations
- Customer Service Standards
- Customer Complaint Resolution
- Operational Efficiency
- Profitability Assessments
- Management Training
- Human Resources Oversight
- Operating Procedures and Policies
- Budgeting and Expenditures
- Payroll Administration and Timekeeping
Certification
Forklift Certified
Timeline
Regional Manager / Store Manager
The Salvation Army (Adult Rehabilitation Center)
10.2011 - Current
Emergency Department Technician
NorthShore University HealthSystem -Evanston Hosp.
08.2008 - 06.2009
Emergency Department Technician
Scottsdale Healthcare- Shea Campus
04.2005 - 05.2008
Certificate Program - CNA / Advanced CNA Course
William Rainey Harper College
High School Diploma -
Palatine High School
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