Matthew Lucas Moody

• Liaised between outside sales representatives and customer accounts to optimize customer service.
• Responded to customer inquiries quickly and professionally to maintain customer satisfaction through email. This includes Rockwell/electrical product quotes and technical documents.
• Used interpersonal skills to conduct successful business-to-business telephone sales for electrical products.
• Successfully navigate SAP in order to provide pricing, availability, quotes, product warranty repairs, ext. for Rockwell products.
• Successfully navigate General Electric's Empower website in order to provide pricing, availability, build commercial panel boards and switchboards on occasion.
• Help train staff and provide on going support for new employees.
• Utilize numerous internal and external resources in order to win a sale, or to gain knowledge necessary to take a sales opportunity to the next level.

• Educated customers about new products and company services.
• Answered customer calls with a professional and friendly demeanor.
• Took material lists over the phone, through email and at the counter with near 100% accuracy despite lingo differences through thoughtful and open minded communication.
• Utilized local vendors to find and order specific/not commonly stocked materials such as lighting controls, LED lighting, pipe fittings, wire, ext.
• Pulled will call orders on designated day.

• Planned and optimized warehouse work processes to improve efficiency.
• Established and maintained good relations with customers, vendors and freight companies.
• Applied schedule, organizational and routing knowledge to insure materials were delivered to customers with in their requested time frame.
• Hired, trained and motivated warehouse staff to meet tight schedules and demanding performance targets.
• Scheduled shifts for employees, ensuring appropriate staffing for driver and warehousing positions.
• Efficiently dealt with changes, delays and unexpected events to ensure customers received products on time.
• Was back up for counter sales, and answering phone calls if no salesman were available.
• Examined incoming shipments to verify quality and quantity and returned unacceptable items to suppliers for refund or replacement.
• Inspected all in bound shipments that were in questionable shape, and filed freight claims accordingly.

-moved on for a better opportunity

• Evaluated stock reports to make proactive material returns to vendors to limit dead stock.
• Worked with a two-person team to improve delivery efficiency.
• Ordered in stock material directly from manufacturers and sales rep agencies.
• Recommended materials to customers based on needs and preferences.
• Stocked shelves and supplies and organized displays to focus customer attention on specific items.
• Used company system to ring up customer purchases, process payments and issue receipts.
• Educated customers on product and service offerings.
• Improved operations by working with team members and customers to find workable solutions.

• Evaluated stock reports to make proactive material returns to vendors to limit dead stock.
• Worked with a seven-person team to improve delivery efficiency.
• Ordered in stock material directly from manufacturers and sales rep agencies.
• Recommended materials to customers based on needs and preferences.
• Used company system to ring up customer purchases, process payments and issue receipts.
• Educated customers on product and service offerings.
  Improved operations by working with team members and customers to find workable solutions.
• Worked with accounting to solve all stock inquiries.

• Educated customers about new products and company services.
• Answered customer calls with a professional and friendly demeanor.
• Took material lists over the phone and at the counter with near 100% accuracy despite lingo differences through thoughtful and open minded communication.
• Utilized local vendors to find and order specific material such as commercial panels, lighting controls, LED lighting, pipe fittings, ext.
• Identified defective, incorrect or missing merchandise and promptly reported issues to supervisor.
• Checked in and stocked shelves.
• Took deliveries when drivers were absent.

• Checked vehicle after each shift for any damage and made sure it was properly cleaned and maintained.
• Maintained clean safety record with no accidents or incidents. One safety inspection by an officer was failed do a tail light not functioning properly.
• Was expected to answer all customer phone calls after two rings.
• Gave exceptional customer service over the phone, and at the counter.
• Identified defective, incorrect or missing merchandise and promptly reported issues to supervisor. (David Wood)
• Stocked material in its proper location.

• Identified defective, incorrect or missing merchandise and promptly reported issues to supervisor.
• Utilized pallet jacks to move items to and from different warehouse locations.
• Picked and prepared daily shipments in a relatively small warehouse environment for next day and same deliveries.
• Checked in and stocked all materials.

• Managed customer accounts and maintained relationships with clients.
• Collaborated with cross-functional teams to resolve customer issues.
• Provided customers with product information, pricing and availability.
• Processed sales orders and ensured accurate order fulfillment.