Summary
Overview
Work History
Education
Skills
Volunteer Experience
Recognition
Certification
Timeline
Generic

Matthew M. Gidcumb

Saint Paul,MN

Summary

PASSIONATE & PROACTIVE leader with over thirteen years of learning and growing in various sales and support environments. Results-oriented with a history of producing increases in sales volume and productivity, enhancing customer loyalty, and always being mindful of the organization's priorities. Regarded as a customer-centric and creative problem-solver with proven ability to multi-task and manage competing projects in a fast-paced environment.

Overview

12
12
years of professional experience
1
1
Certification

Work History

Human Resources Executive Team Leader

TARGET
West Saint Paul, MN
05.2023 - Current
  • Lead and created a service culture that prioritizes the guest service experience, model, train, and coach expectations to deliver the service standard
  • Facilitated strategic planning and audits of schedule to manage current workload
  • Demonstrate a commitment to diversity, equity, and inclusion through continuous development, modeling inclusive behaviors, and proactively managing bias
  • Plan, lead and follow-up on organizational and operational change
  • Build teams that are committed to continuous learning through ongoing observations and reinforcement of guest service and sales behaviors.
  • Spearhead commitments to diversity, equity, and inclusion through continuous development, modeling inclusive behaviors, and proactively managing bias
  • Support the leadership team in ensuring equitable experiences, strengthening inclusion acumen, and promoting a culture of inclusivity and belonging that embraces the contributions of all team members
  • Lead an open-door culture where team members feel heard and issues are quickly resolved
  • Support leadership with creating schedules that fit both the guest and team members needs for business demand.
  • Leverage my expertise to guide leadership team in hiring and onboarding the talent with the right skills and experiences for their team by understanding guests' and business needs
  • Improved retention of +15% of LY.
  • Developed an HR Expert and Team Leader who serve the total store team by solving problems, removing roadblocks and engaging each team member in a way that connects them to Target's purpose
  • Developed and coach team leaders to elevate the skills and expertise of the team
  • Established a culture of accountability through clear expectations and performance management
  • Led recruitment efforts to attract diverse talent for store leadership roles.
  • Facilitated onboarding processes for new team members, ensuring smooth integration.
  • Managed employee relations issues, including performance management and disciplinary action as necessary.

Service and Engagement Executive Team Leader

TARGET
Woodbury, MN
03.2022 - 05.2023
  • Built a team of knowledgeable Guest Advocates and Service Leaders focused on exceeding guest service expectations.
  • Drove total store sales while supporting departmental contributions to overall profitability.
  • Analyzed sales data to guide strategic decisions and enhance operational efficiency.
  • Anticipated staffing needs, creating both short- and long-term talent plans.
  • Managed leaders to ensure training completion and foster continuous education for front store proficiencies.
  • Engaged in meaningful development conversations throughout Service and Engagement Team leader career progression.
  • Personalized recognition programs to reinforce essential guest service behaviors and cultivate a positive culture.
  • Led daily operations to optimize workflow efficiency throughout the store.

Service Experience Manager

NORDSTROM
Minneapolis, MN
09.2019 - 03.2022
  • Lead a combined team of 22-45 including an Assistant Manager at a top 10 door. Assigned to establish connection between customers and services we offer and drive increased sales/customer engagement. Manage budgeted hours to meet demand threshold, analyze weekly/monthly performance, and regularly communicate company set KPI's.
  • Supports my team to go above and beyond offering an excellent experience for our customers making their trips to the store friction free and building loyalty through services.
  • Motivates and inspires an experienced and diverse team through cross-training familiarity of both departments and evolved personal selling techniques/skills.
  • Improved customer experience ratings, resulting in consistent traffic and new customer base.
  • Supports our Selling Department Managers in training their teams with POS updates and company priorities to ensure a consistent message across the store.
  • Act as liaison between store and brand vendors and IT support for service requests and technology updates.
  • Leads telecommunications recordings to provide updated store information to customers and employees as well as routing orders and phone lines that impact speed to customer.
  • Resolves customer and store issues using confidential financial and monetary systems.
  • Embraces teaching to both new and current employees in POS Basics and Service Selling to bring to life Nordstrom culture so our teams embody what we stand for and absorb the 'Say Yes!' mentality.

Sales Department Manager

NORDSTROM
Minneapolis, MN
08.2017 - 09.2019
  • Customer Database: Drove customized relationship selling campaigns per customer (via text, email, or phone calls). Assisted sales-team in composing effective outreach/verbiage to engage customers.
  • Dashboard: Analyzed brand/product sales (daily/period-to-date); Slow sales - established contests, remerchandised or moved product location; High-sales - increased inventory, cross-selling, etc.
  • Established cross-functional relationships with buyers, merchandisers, vendors, key sellers and customers, and collaborated with other departments to achieve double-digit sales increase.
  • Achieved department volume and productivity goals by developing and executing a business plan.
  • Managed and encouraged salespeople to meet or exceed their Sell More, Make More milestones.
  • Supported salespeople to deliver outstanding customer service by teaching, coaching and leading by example.
  • Partnered with regional merchandiser for product callouts to maintain a relevant selection for our customer.
  • Ensured merchandising and presentation standards were met to standard of company and vendor.
  • Maintained accurate inventory management to achieve shrinkage goals and unit variance percentage.
  • Launched Monica Vinader jewelry, Gucci Timepieces, Shinola.
  • Prepped and led my team to a record-breaking fine jewelry trunk show resulting in a 6-figure outcome ending fifth highest volume in the company.

Sales Department Manager

NORDSTROM
Cincinnati, OH
05.2016 - 08.2017
  • Achieved department volume and productivity goals by developing and executing a business plan.
  • Managed salespeople to meet or exceed their Sell More, Make More goals.
  • Ensured salespeople delivered outstanding customer service by teaching, coaching and leading by example.
  • Coached salespeople to build and maintain personal trade to promote return trips and builds client relationships.
  • Delegated, empowered and taught my team merchandising and presentation standards to uphold vendor and company expectations.
  • Ensure accurate inventory management and achieve shrinkage goals.
  • Selected to launch three lines of distribution for fine jewelry due to strong business results.
  • Successful aggressive business plan for bonus point event achieving enough volume on day one to beat volume from first three days LY. Achieved by encouragement and follow up with my team on their progress with outreach and selling techniques.
  • Built business to the sixth highest volume Yurman counter in the company along with hosting two, increase driven David Yurman trunk shows.

Sales Department Manager

NORDSTROM RACK
Madison, WI
08.2014 - 05.2016
  • Coached and developed employees to promote reward program, Hautelook (online platform), and sales focuses to create and drive loyalty.
  • Collaborate with regional merchandiser and other merchant partners to ensure the customer receives the best quality, value and selection of merchandise.
  • Ensured presentation standards were achieved and maintained by running a weekly cadence to achieve consistency in tasking by holding the team accountable with 'trust but verify' strategy.
  • Identified, recruited and hired top talent.
  • Analyzed reporting of sales, units, and volume to determine what categories and departments should be priority when delegating to my team.

Assistant Department Manager

NORDSTROM RACK
Troy, MI
04.2013 - 08.2014

Education

BBA -

Cleary University
Howell, MI
06-2011

Master of Science - Strategic Human Resources

University of Denver
Denver, CO

Skills

  • Strategic/Forward Thinking
  • Analytical
  • Data-driven
  • Communications
  • Relationship Development
  • Collaboration
  • Organizational Skills
  • Prioritization
  • Delegation
  • Team Leadership
  • Team Development

Volunteer Experience

  • Feed My Starving Children, 2025
  • MIA Gala (Minneapolis Institute of Arts), 2019
  • St. Judes Red Carpet for Hope Fundraiser, 2018
  • March of Dimes, 2011

Recognition

  • Culture Champion Q2, 2025
  • Q1 Target Pacesetter, 2023
  • Department of the Quarter Q3, 2020
  • MW Divisional Anniversary Cup Winner, 2019
  • MW Anniversary Cup Nominee, 2017
  • Quarter 1 District Department of the Quarter, 2016
  • Quarterly Pacesetter, 2011-2013

Certification

Leading a Culture of Service Excellence, eCornell Cornell University October 2022

Timeline

Human Resources Executive Team Leader

TARGET
05.2023 - Current

Service and Engagement Executive Team Leader

TARGET
03.2022 - 05.2023

Service Experience Manager

NORDSTROM
09.2019 - 03.2022

Sales Department Manager

NORDSTROM
08.2017 - 09.2019

Sales Department Manager

NORDSTROM
05.2016 - 08.2017

Sales Department Manager

NORDSTROM RACK
08.2014 - 05.2016

Assistant Department Manager

NORDSTROM RACK
04.2013 - 08.2014

BBA -

Cleary University

Master of Science - Strategic Human Resources

University of Denver

Similar Profiles

CREATE PROFILE