Matthew (MJ) Sagapolutele
Clermont,FL
Summary
Dynamic professional with a proven track record at USA Tools, excelling in sales strategy and customer engagement. Adept at building relationships and maximizing sales potential through effective product knowledge and inventory management. Recognized for delivering exceptional customer service and driving growth in competitive environments.
"I STRIVE TO BE THE BEST VERSION OF MYSELF"
Overview
20
20
years of professional experience
Work History
Laundry Specialist
Walt Disney World Resort
Orlando, FL
07.2023 - Current
- Answer emails or calls requesting orders for the resorts.
- In charge of lost and found, and interacting with customers.
- Inputting important information and upholding confidential information.
Tool Salesman
USA Tools Online
Orlando, FL
07.2022 - 07.2023
- Drove sales growth by engaging customers with strategic, organized interactions.
- Delivered comprehensive customer assistance in merchandise selection and purchase completion.
- Executed administrative tasks including order entry, invoicing, and document filing.
- Operated cash register, processed transactions, and managed cash handling.
- Greeted customers while providing detailed information about products and services.
- Utilized strong verbal communication to identify customer needs effectively.
- Maximized sales potential by maintaining tidy, fully stocked, and accurately priced displays.
- Created promotional materials including brochures, flyers, and price lists to enhance visibility.
Delivery Driver
Kroger
Groveland, FL
03.2022 - 07.2022
- Determined optimal routes based on GPS application information and knowledge of local routes.
- Conducted pre-inspections to keep trucks reliable and well-maintained.
- Transported and safely delivered items to prevent damage or loss.
- Drove safely in all weather conditions including rain, snow, sleet, ice.
- Handled customer service complaints with utmost professionalism and knowledgeable responses to maintain trust and company loyalty.
- Promoted positive customer service by delivering on-time shipments and fully resolving issues.
Dancer
Walt Disney World Resort
Orlando, FL
02.2005 - 04.2020
- Line Captain, I was in charge of the boys' line, scheduling rehearsals every month or when needed.
- Coached younger performers during large-scale productions to ensure quality results.
- Coordinated dancing with partners or ensembles.
- I was also the lead for our show, making sure our area was safe to dance daily.
- I also trained new dancers for our show.
- Interacting with guests every day and putting smiles on everyone's faces.
Education
High School Diploma -
Radford High School
Honolulu, HI06-1999
Skills
- Quick learner
- Sales strategy
- Customer engagement
- Product knowledge
- Point of sale
- Inventory management
- Customer service
- Relationship building
- Multitasking
Accomplishments
- During my training for System Operator I ran Sorting on my own and we washed over 135,000 lbs also received one of the Five Keys for that day.
- With no training I was pulled to be a Shipping coordinator, and completed all the orders and fulfilled all tasks during my shift.
Affiliations
- I am currently in the ROAD Program, in which I am proud of. This program helps us to grow and build relationships in the company or anywhere else.
Timeline
Laundry Specialist
Walt Disney World Resort
07.2023 - Current
Tool Salesman
USA Tools Online
07.2022 - 07.2023
Delivery Driver
Kroger
03.2022 - 07.2022
Dancer
Walt Disney World Resort
02.2005 - 04.2020
High School Diploma -
Radford High School