Matthew P. Vasiloff
East Syracuse,NY
Summary
Accomplished IT Support Specialist with over 7 years of information technology support experience. Highly-motivated professional with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Well-versed in installing and configuring computer systems, user accounts, diagnosing hardware and software defects and supporting new application roll-outs. Committed to providing efficient, high-quality support. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
6
6
years of professional experience
Work History
Desktop Support Engineer
The Aspen Group
Chicago, IL
07.2023 - Current
Specialize in resolving complex technical issues, managing software installations, and conducting system updates to enhance productivity and system functionality. Provide comprehensive end-user support, training, and maintaining security configurations across various platforms.
Help Desk Support II
TTM TECHNOLOGIES INC
Syracuse , New York
12.2021 - 07.2023
Provide first-line assistance on IT hardware, software, and systems for on-site and remote employees. Create new accounts, reset passwords and configure access to servers and file management software for users.
Genius
Apple Inc
Syracuse, NY
05.2018 - 12.2021
Conducted a thorough diagnosis on devices, and in turn enabled customers to select the best repair option. Also preformed repairs on iPhones, Macs, and other Apple products as required.
Education
Master of Science -
Syracuse University
Syracuse, NY12-2024
Bachelor of Science -
Syracuse University
Syracuse, NY05.2021
Skills
- Hardware and Peripherals Configuration
- LAN/WAN Configuration
- Network Security Scans
- Vulnerability Troubleshooting
- DHCP/DNS Ethernet and Firewall proficient
- Active Directory
- Network protocols
- Server Management
- Project Coordination
- Virtualization Technologies
Accomplishments
Honorably served in the United States Marine Corps for 8 years. While enlisted as a Petroleum Fuels Accountant, I oversaw the inventory of a 500,000 gallon JAA Fuel Farm aboard MCAGCC Twenty-Nine Palms, CA
Timeline
Desktop Support Engineer
The Aspen Group
07.2023 - Current
Help Desk Support II
TTM TECHNOLOGIES INC
12.2021 - 07.2023
Genius
Apple Inc
05.2018 - 12.2021
Master of Science -
Syracuse University
Bachelor of Science -
Syracuse University
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