Matthew Pham
Tracy,CA
Summary
Results-driven Field Supervisor with a focus on quality and efficiency. Adept at operating independently to achieve project goals within budget and timeline constraints. Expertise in establishing seamless operations, overseeing site management, and optimizing team performance to drive successful outcomes. Proven ability to navigate challenges and implement effective strategies that enhance productivity and ensure project success. Committed to fostering a collaborative work environment that empowers teams to excel.
Overview
5
5
years of professional experience
Work History
Shift Supervisor
Starbucks
Tracy, CA
02.2026 - Current
- Supervised daily operations to ensure efficient workflow and exceptional customer service.
- Trained and mentored team members on product knowledge and operational procedures.
- Managed inventory levels, ensuring stock availability and minimizing waste.
- Implemented quality control measures to maintain high standards of beverage preparation.
- Resolved customer issues promptly, enhancing satisfaction and loyalty through effective communication.
Barista
Starbucks
Lathrop, CA
05.2025 - 01.2026
- Promoted a cheerful and positive atmosphere through engaging communication with clients amidst rush hours.
- Controlled line and crowd with quick, efficient service.
- Cleaned counters, machines, utensils, and seating areas daily.
- Maintained regular and consistent attendance and punctuality.
Field Supervisor
ProGuard Security Services
San Jose, CA
07.2024 - 02.2025
- Supervised and coordinated daily activities of field personnel to ensure efficient operations.
- Developed, implemented, and monitored safety policies and procedures for all field staff.
- Led frequent meetings with field employees to assess job performance, address concerns, and pinpoint training requirements.
Private Security Officer
ProGuard Security Services
Sunnyvale, CA
03.2023 - 07.2024
- Cultivated a welcoming atmosphere by professionally and courteously greeting guests, with a focus on safety as the top priority.
- Drafted comprehensive reports on instances of property damage, theft and unauthorized presence.
- Oversaw daily monitoring and patrolled buildings, grounds, and work sites.
- Patrolled and monitored premises in company vehicle and on foot.
In Home Supportive Service
Premier Healthcare Services-Homecare
San Jose, CA
11.2020 - 01.2023
- Performed laundry, grocery shopping, and other light housekeeping duties as instructed by the client.
- Assisted patients with dressing, grooming, and feeding needs, helping to overcome and adapt to mobility restrictions.
- Traveled to clients' homes to complete healthcare services and promote continuity of care.
- Assisted disabled client to support independence and well-being.
Education
Bachelor Of Arts - Sociology
University Of California
Santa Barbara, CA12-2018
Associate Of Science - Psychology
Gavilan College
Gilroy, CA05-2016
High School Diploma - undefined
Silver Creek High School
San Jose, CA05-2013
Skills
- Analytical Thinking
- Schedule development
- Conflict Resolution Techniques
- Professional Manner
- Customer Service
- Positive communication skills
- Efficient time management
- Employee training
Timeline
Shift Supervisor
Starbucks
02.2026 - Current
Barista
Starbucks
05.2025 - 01.2026
Field Supervisor
ProGuard Security Services
07.2024 - 02.2025
Private Security Officer
ProGuard Security Services
03.2023 - 07.2024
In Home Supportive Service
Premier Healthcare Services-Homecare
11.2020 - 01.2023
Associate Of Science - Psychology
Gavilan College
High School Diploma - undefined
Silver Creek High School
Bachelor Of Arts - Sociology
University Of California