VMWare and Scale Cluster Management
Matthew R. Buehs
Elizabeth,CO
Summary
Experienced Systems & Implementation Engineer with over half a decade of expertise in project delivery, system administration, engineering support, and technical helpdesk roles. Adept at account management and high-level strategic planning, solution design, and development. Skilled in deploying and implementing complex IT systems, optimizing workflows, and delivering customer-centric solutions. Demonstrated ability to collaborate cross-functionally, provide training and documentation, and leverage diverse technologies to drive operational excellence. Holds a Bachelor of Science in Information Systems Security.
Overview
6
6
years of professional experience
Work History
Implementation Engineer
Visory
03.2024 - Current
- Collaborated with technical staff to conduct system audits, ensuring timely and functional implementations, onboarding, offboarding, and acquisitions. Assisted clients throughout the software implementation lifecycle by monitoring progress and maintaining baseline security protocols within client databases and other areas of interest. Inspected system changes to verify accuracy prior to user acceptance testing and configured software updates to align with client requirements in relation to their LoB (Line of Business) plan. Conducted thorough testing on processes, prepared comprehensive documentation, and evaluated existing procedures to recommend proactive adjustments that addressed evolving client demands.
Systems Engineer
Adopt Technologies (Visory)
09.2023 - 03.2024
- Manage project and task work, including sprint and scrum planning, and implement new systems and clients. Design solutions and develop scope for new technology implementations. Evaluate company operations to identify improvement opportunities and develop technology to enhance efficiency.
- Train employees on new hardware and software, and install and maintain hardware and software, including servers, firewalls, and security systems. Conduct regular security checks and maintain security systems. Recommend existing technology to enhance organizational operations.
- Collaborate with external vendors for equipment deliveries and installations. Test new hardware and software to ensure proper operation and troubleshoot technical issues. Stay up to date with industry trends, news, and advancements.
Client Support Engineer
Adopt Technologies
11.2022 - 09.2023
- Manage training, workflow, and technical escalation for the Client Support Team. Develop standard operating procedures (SOP) and knowledge bases, including technical writing. Monitor and administer datacenter servers, Windows servers, and MSSQL servers. Manage DNS and domain names and troubleshoot network issues.
- Administer Active Directory, Exchange Server, and Office365 email. Utilize PowerShell and batch scripting for automation. Provide on-site support, including user education, workstation, printer, networking, and server installation and troubleshooting, and coordinate technology rollouts.
Client Support Specialist
Adopt Technologies
01.2022 - 11.2022
- Provide technical support over telephone, email, and personal requests related to hosted and local computer systems. Foster customer relationships to progress to a Trusted Advisor position, ensuring a high level of customer satisfaction. Collaborate effectively with leaders and team members across all departments, striving to delight clients and encouraging testimonials and case studies to enhance sales through proven references and success stori
- Assist customers with software, hardware, and network-related challenges through remote access, email, phone, or in-person support. Utilize the ticketing system to communicate, document, and escalate client service requests. Perform OS and software updates as needed, along with routine maintenance on computers for support issues or scheduled maintenance.
- Work as a team player, assisting in all aspects of the company. Track client billable time and technical support issues, and perform other duties as assigned by the supervisor. Build rapport and gather problem details from end users, applying diagnostic utilities for troubleshooting. Provide support for Word, Excel, and Internet email applications in Windows OS environments, including remote access setup and support.
- Share information in a way that enables others to resolve similar problems and maintain standards. Perform post-resolution follow-ups, access software updates, drivers, knowledge bases, and frequently asked questions resources on the Internet to aid in problem resolution. Test fixes to ensure problems are adequately resolved and react to potential network and system problems before they impact the customer
Systems Administrator
CRS Temporary Housing
03.2020 - 01.2022
- Managing core business systems and software packages including telephony, access control, accounting, video surveillance, backups, and SQL server databases. Administering, improving, and integrating tools such as Slack and Jira through configuration, plug-ins, and scripting. Installing and configuring new technologies. Maintaining asset inventories, network diagrams, and data flow diagrams. Working with security team to ensure proper handling of permissions, data handling, and physical media disposal. Support the company and IT team by addressing help desk tickets from ticketing system. Providing support for user and hardware provisioning for new hires, position changes, and terminations. Providing end user support to resolve technical and functional issues.
Help Desk Support Specialist
CRS Temporary Housing
05.2019 - 06.2024
- Monitor the Help desk ticketing system to respond to problems identified by users in a timely manner. Identify, research, resolve, or escalate technical problems. Create insightful and straight forward knowledge base help articles. Install, configure, and maintain desktop/laptop hardware and software. Maintain inventory of standard office equipment. Relocate computers, monitors, phones, desks, and other IT related equipment to fit office/user needs. Observe, review, and document department processes to help streamline and improve overall quality. Provide facilities support such as relocating furniture and technical equipment for training events.
Education
Bachelor of Science - Computer And Information Systems Security
University of Phoenix
Tempe, AZ10-2019
Associate of Science - Information Technology
Maricopa Community Colleges, Scottsdale Community College
Scottsdale, AZ05-2014
Skills
- Technical implementation
- Technical architecture design
- IT procedure development
- Client onboarding
- Product knowledge
- Solution optimization
- Software implementation
- Database administration
- Network configuration
- Project management
- Azure Cloud expertise
- Nerdio Manager for Enterprise MSP expertise
Accomplishments
- Implemented company-wide IT training programs, enhancing operational readiness.
- Spearheaded automation initiatives reducing manual workload by 30%.
- Managed multi-site hardware deployments, meeting tight project deadlines with 100% success rate.
- Provided extensive documentation on apps to clients outlining all aspects of the implemented updates and changes, resulting in a 50% reduction in client support calls.
Software
Connectwise ScreenConnect
Connectwise Manage
Atlassian Confluence
Atlassian Jira
Microsoft Office 365 Administration
Microsoft Azure Cloud Administration
Nerdio Manager for MSP / Enterprise
Omnissa Workspace ONE Administration
Certification
- Microsoft Certified: Azure Fundamentals AZ-900
- CompTIA: Security+ SY0 501
- CompTIA: A+ 220-901/902
- Nerdio Manager for MSP Certification: NAF-100
- Nerdio Manager for Enterprise Certification: NME-200
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
swipe to browse
Affiliations
- The Diane & Bruce Halle Foundation
Work Preference
Work Type
Full TimeContract WorkPart TimeWork Location
RemoteHybridImportant To Me
Career advancementWork-life balanceCompany CultureWork from home optionFlexible work hoursPersonal development programs4-day work weekTeam Building / Company RetreatsQuote
Never let success get to your head and never let failure get to your heart.
Sean McVay
Languages
English
Native or Bilingual
Spanish
Limited Working
French
Limited Working
Interests
Traveling
Timeline
Implementation Engineer
Visory
03.2024 - Current
Systems Engineer
Adopt Technologies (Visory)
09.2023 - 03.2024
Client Support Engineer
Adopt Technologies
11.2022 - 09.2023
Client Support Specialist
Adopt Technologies
01.2022 - 11.2022
Systems Administrator
CRS Temporary Housing
03.2020 - 01.2022
Help Desk Support Specialist
CRS Temporary Housing
05.2019 - 06.2024
Bachelor of Science - Computer And Information Systems Security
University of Phoenix
Associate of Science - Information Technology
Maricopa Community Colleges, Scottsdale Community College
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