MATTHEW R. KUESTERSTEFFEN
Wichita,KS
Summary
Lead Telecommunication Technician with over 25 years of highly skilled experience in both business and consumer telecommunication systems, network cabling, paging and survelance. Self-motivated and proactive manager capable of directing, training, scheduling and daily management of technicians and support staff. Expert in effectively listening to customers’ needs and quickly diagnosing their system concerns. Proven track record in identifying operational deficiencies and implementing positive solutions.
Overview
28
28
years of professional experience
1
1
Certification
Work History
Low Voltage Technician
Decker Electric
Wichita, Ks
01.2021 - Current
- Proficient installing, testing and servicing data network cables including CAT6a, CAT6, CAT5e, fiber optics and Coax
- Service technician subcontracting for Daktronics, Inc, servicing their digital scoreboards and signs
- Ability to problem solve difficult and unusual or antiquated voice and network systems.
Install and maintain communication systems and data equipment
High Touch Technologies
Wichita, Ks
01.2009 - 01.2021
- Represent the company as their customer service liaison while training customers in the use of their new and existing equipment
- Maintain the technical manual library, resulting in increased productivity for the Technical Department.
Service Manager and Lead Technician
Integrated Voice Technologies, Inc.
Wichita, KS
01.2005 - 01.2009
- Ensured daily activities were aligned with priorities and objectives
- Supervised technicians and assigned tasks according to their individual capabilities
- Installed and maintained communication systems and data equipment
- Maintained quality control and oversaw all installations
- Other duties included shipping and receiving, closing service orders and invoicing, customer service liaison and customer educator.
Lead Technician
Tele-Systems, Inc./E-Tele-Systems, Inc.
Wichita, KS
01.1996 - 01.2005
- Install and maintain communication systems and data equipment
- Represent the company as their customer service liaison while training customers in the use of their new and existing equipment
- Create and maintain the technical manual library, resulting in increased productivity for the Technical Department
- Assist with the development of inventory control measures.
Education
Some College (No Degree) - General Studies
Pittsburg State University
Pittsburg, KSGeneral Studies
Emporia State University
Emporia, KSSkills
- Telecommunication/Data Troubleshooting/Repairing Problems
- Developing cable management systems
- Telecommunication/Data Equipment installing/Testing/Turn-up
- Telecommunication Equipment inventory management
- Telecommunication Installation/Cutovers Without Outages
- Low voltage cabling (fiber, phone, data, tv, surveillance, paging) installation and testing
- Comfortable on lifts and ladders
- North American Search Dog Network (NASDN) Assistant trainer and evaluator
- National Association of Search and Rescue (NASAR) SAR Tech II certified
- Over 15 years’ experience in search and rescue techniques
- Sedgwick County Emergency Management K9(SCEMK9) volunteer
- Certified with K9 Reba (Ret) as Human Remains Detection Team
- Sedgwick County Animal Response Team (SCART)
- Volunteer as a member of the Board of Directors and Operations Officer
- Currently Board President
- Community Emergency Response Team (CERT) volunteer
- Advanced training in Crises Management, Communications, Triage, First Aid Techniques, and National Incident Command Structures (NIMS)
- Effective Customer Communication
- Written and Verbal Communication
- Safety Compliance
- Repair Work
- Troubleshooting Techniques
- Schematic Reading
- Equipment Operation
- Components and Parts Replacement
- Defect Correction
- Equipment Operator Training
- Cable Termination
Certification
- Premier ESP, 1992
- WIN 440ct Certification, 2003
- Avaya Definity R3, 1998
- NEC Aspire Certification, 2006
- Panasonic DBS, 2002
- Inter-Tel Encore, 2006
- Inter-Tel Axxess 8.0, 2003
- Toshiba CIX, 2010
- Panasonic NS700, 2015
- Mitel MiVoice Office, 2015
- Mitel MiVoice Business, 2019
- ESI CommServer, 2017
- ESI IP900, 2017
- Vivotek Cameras, 2019
Military Experience
United States Air Force, Law Enforcement Specialist E4, 1986, 1990
Qualifications Summary
Lead Telecommunication Technician with over 25 years of highly skilled experience in both business and consumer telecommunication systems. Self-motivated and proactive manager capable of directing, training, scheduling and daily management of technicians and support staff. Expert in effectively listening to customers’ needs and quickly diagnosing their system concerns. Proven track record in identifying operational deficiencies and implementing positive solutions.
Timeline
Low Voltage Technician
Decker Electric
01.2021 - Current
Install and maintain communication systems and data equipment
High Touch Technologies
01.2009 - 01.2021
Service Manager and Lead Technician
Integrated Voice Technologies, Inc.
01.2005 - 01.2009
Lead Technician
Tele-Systems, Inc./E-Tele-Systems, Inc.
01.1996 - 01.2005
Some College (No Degree) - General Studies
Pittsburg State University
General Studies
Emporia State University
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