Summary
Overview
Work History
Education
Skills
Work Availability
Additional Information
Quote
Timeline
GeneralManager

Matthew R. McKay

West Haven,CT

Summary

While my work experience seems to lack consistency at first glance, don't let it misconstrue what I can offer as a member of your workforce. I feel it speaks to just how universal my strengths are. Efficiency, comprehension, leadership, and an old-fashioned work ethic are just a few strengths that have allowed me to thrive in various jobs and work settings.

Also to be considered are my communication skills with an emphasis on pleasantry and professionalism. I believe these to be as vital as my work ethic. I learned early in my experiences that projecting a warm and cheerful tone towards customers is half the battle. This also rings true for daily interactions with coworkers and carries just as much value. Frequently you'll find people's fondest work experiences were paired with coworkers that were indeed a pleasure to be around. To quote great American industrialist Andrew Carnegie, "There is little success, where there is little laughter."

Lastly, you're getting someone whose analytical mind values efficiency and has no qualms with problem-solving, troubleshooting and innovating when it is needed. For example, I was often tasked with getting outdated warehouses and inventory in functional order during my days at Sikorsky Aircraft. I used my logic, intuition, and overall "know-how" to create better processes and streamline the operations and functions at hand. This lead to faster turnaround times, highly accurate inventories, higher satisfaction to the manufacturing we supported, and overall better work habits as a whole.

In closing, despite these skills and positive characteristics I will bring with me to the job, know you're getting an appreciative employee—one who is straightforward and emphasizes loyalty.

Overview

3
3
years of post-secondary education
12
12
years of professional experience

Work History

IT Technician

US CENSUS BUREAU, CONNECTICUT CENSUS
New Haven, CT
08.2020 - 11.2020
  • Set up hardware and software in optimal configurations to meet network performance requirements.
  • Investigated and corrected problems with printers, copiers and other peripheral devices.
  • Maintained and monitored server room, wireless network and other server infrastructure, keeping systems running effectively and efficiently.
  • Configured hardware, devices and software to set up work stations for employees.
  • Patched software and installed new versions to eliminate security problems and protect data.
  • Broke down and evaluated user problems, using test scripts, personal expertise and probing questions.
  • Answered and triaged requests for assistance in order to provide top-notch support.
  • Responded to support requests from end users and patiently walked individuals through basic troubleshooting tasks.
  • Removed malware, ransomware and other threats from laptops and desktop systems.
  • Created support documentation that empowered and enabled user community to extend skills, leverage system features and find resolutions to questions without intervention from support team.
  • Explained technical information in clear terms to non-technical individuals to promote better understanding.

Security Staff

TRIBUS BEER CO
Milford, CT
07.2019 - 11.2019
  • Worked independently and collaboratively to resolve urgent issues to protect lives and property.
  • Patrolled internal building spaces and facility grounds to identify and deter threats to assets.
  • Acted as deterrent to prevent criminal actions, vandalism and misconduct to allow business to conduct operations in safe environment.
  • Responded quickly to emergency situations to assess and deflect issues.
  • Patrolled and monitored premises in company vehicle, on bicycle and by foot.
  • Leveraged physical or verbal techniques to investigate suspicious activities and resolve concerns.
  • Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
  • Checked identification of all persons entering and exiting facility to eliminate unauthorized visitors.
  • Enforced security policies and removed violators and unauthorized individuals from premises to maintain safe environment.

Area Control Dispatcher

SIKORSKY AIRCRAFT
Stratford, CT
08.2006 - 09.2013
  • Area Control Dispatch – Responsibilities included:.
  • Cost Estimating.
  • Equipment/Forklift Operation.
  • Hazardous Materials Handling.
  • Import/Export Administration.
  • Inventory Planning and Management.
  • Merchandise Planning and Buying.
  • Messenger/Courier.
  • Shipping and Receiving/Warehousing.
  • Supplier Management/Vendor Management.
  • Oversaw other department workers, especially in the area of job-related computer use.

Maintenance Worker

WEST HAVEN DEPARTMENT OF PUBLIC WORKS
West Haven, CT
07.2005 - 09.2005
  • Responsible for a variety of maintenance assignments throughout the City of West Haven.

Loan Originator

THE MORTGAGE STORE OF CONNECTICUT
West Haven, CT
01.2002 - 07.2005
  • Responsibilities included coordination of mortgages for individual client base.
  • Marketing client base through solicitation and group presentations (unions, companies, etc.).
  • Specialized in the sub-prime credit market, helping with first-time buyers and distressed situations.
  • Took mortgages from start-up interview through to closing.
  • Supervised new/less experienced personnel.
  • Worked on a commission basis with strong follow-up interaction.

Stock Clerk

AMITY WINE & SPIRITS
Hamden, CT
09.2001 - 01.2002

AMF BOWLING
Milford, CT
06.2001 - 09.2001

Stock Clerk

TOYS ‘R US
Milford, CT
03.2000 - 06.2000

GEBAUER HARDWARE
West Haven, CT
04.1998

Education

High School Diploma -

Haddam-Killingworth High School
Higganum, CT
08.1997 - 01.2001

Skills

Highly experienced with Microsoft and Mac OS operating systems

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Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Additional Information

  • Experienced in: DAAPS ITMS Microsoft Excel Remedy Workspace Additional Qualifications: Outgoing “people person” Excellent telephone and computer skills Excellent customer service/interaction skills

Quote

Imagination is more important than knowledge. Knowledge is limited. Imagination encircles the world.
Albert Einstein

Timeline

IT Technician

US CENSUS BUREAU, CONNECTICUT CENSUS
08.2020 - 11.2020

Security Staff

TRIBUS BEER CO
07.2019 - 11.2019

Area Control Dispatcher

SIKORSKY AIRCRAFT
08.2006 - 09.2013

Maintenance Worker

WEST HAVEN DEPARTMENT OF PUBLIC WORKS
07.2005 - 09.2005

Loan Originator

THE MORTGAGE STORE OF CONNECTICUT
01.2002 - 07.2005

Stock Clerk

AMITY WINE & SPIRITS
09.2001 - 01.2002

AMF BOWLING
06.2001 - 09.2001

Stock Clerk

TOYS ‘R US
03.2000 - 06.2000

GEBAUER HARDWARE
04.1998

High School Diploma -

Haddam-Killingworth High School
08.1997 - 01.2001
Matthew R. McKay