Summary
Overview
Work History
Education
Skills
Accomplishments
References
Timeline
Generic

MATTHEW R. MYSSE

Tulsa,Oklahoma

Summary

Strategic finance professional with an MBA and ongoing education in accounting and data analytics. Advanced through Verizon Communications Inc. from Billing Solutions Analyst to Supervisor of Revenue Assurance, enhancing processes that safeguarded multibillion-dollar revenues. Leverages advanced proficiency in SQL, Teradata, Oracle, MS SQL Server databases, Power BI, and the Microsoft Office suite to drive organizational efficiencies and profit growth. Demonstrated success in leading diverse teams to excel in project delivery, marked by a consistent record of achieving and surpassing operational targets. Skilled in task delegation, employee development, conflict resolution, and procedural implementation. Recognized for exceptional communication abilities and visionary leadership that motivates teams toward exemplary performance

Overview

23
23
years of professional experience

Work History

Supervisor – Revenue Assurance (RA)

Verizon Communications
12.2019 - Current
  • Overseeing revenue assurance for business and wholesale wireless segments
  • Guiding team functions with leadership and subject expertise
  • Conducting data analysis and trend identification through SQL, Excel, PowerBI, and other tools
  • Ensuring team meets monthly KPIs and reporting standards
  • Collaborating with IT on automation and strategic initiatives; leading system migrations
  • Championing cross-training to enhance team proficiency and workflow efficiency
  • Managing the recruitment, interviewing, and onboarding of RA analysts
  • Investigating and resolving data discrepancies to mitigate revenue risks
  • Maintaining SLAs for billing validation and accuracy.

Senior Analyst-Billing Solutions, RA

Verizon Communications
11.2016 - 12.2019
  • Providing backup support to the RA Operations team
  • Partnering with IT team to create SQL server and Automation tools for operations
  • Leading the Projects team in the area of operational support
  • Leading and partaking in cross training to increase operational proficiencies
  • Researching system errors and failures capturing revenue and assisting with month-end reporting
  • Performing record recycles and write-offs as needed within normal EH functions
  • Performing Prebill monthly bill cycle validations ensuring billing accuracy
  • Performing daily Usage Trending analysis to assure proper revenue flows.

Analyst-Billing Solutions, RA

Verizon Communications
12.2014 - 11.2016
  • Performing daily usage trending analysis to assure proper revenue flows
  • Conducting ad hoc reporting via reference data queries for revenue assurance purposes
  • Tracking, analyzing, and verifying record trends and variances to correct and reduce errors
  • Researching system errors and failures and designing system-monitoring enhancements
  • Researching system errors and failures driving root cause resolution to revenue recovery
  • Performing Network Element and Switch to Bill reconciliations.

QA Specialist

Cox Communications
08.2008 - 12.2014
  • Performed audits on contractors, reviewed and processed invoices for payment
  • Researched and prepared daily, weekly and monthly reports for analysis
  • Tracked, analyzed, and verified cost trends with an emphasis on cost reduction
  • Assisted contract management and provided leadership to fix issues and increase cost saving.

Network Locator

Cox Communications
02.2004 - 08.2008
  • Working with engineering teams to design, upgrade, and protect underground network facilities.

Field Service Representative II

Cox Communications
04.2001 - 02.2004
  • Incorporating technical knowledge and utilizing sophisticated cable test equipment to install and maintain customer services.

Education

B.S. Accounting -

Southern New Hampshire University

Data Analytics 360 Certification -

Cornell University
12.2018

M.B.A. Finance -

Oklahoma Wesleyan University
05.2012

B.A. Liberal Studies; Emphasis Administrative Leadership -

University of Oklahoma
05.2008

A.A. Liberal Arts -

Tulsa Community College
12.2003

Skills

  • Leadership
  • Project Management
  • Automation Expertise
  • SQL Proficiency
  • Excel Mastery
  • Revenue Assurance
  • Trend Analysis
  • Revenue Recovery
  • Awards & Recognition
  • Control Rigor
  • Process Improvement
  • Systems Troubleshooting
  • Data Analytics
  • Strategic Planning
  • Staff Management
  • Operations Management
  • Process Monitoring and Improvement

Accomplishments

  • Supervised a team across three areas in wholesale wireless revenue assurance, safeguarding $4.4 billion in revenue. Cultivated a highly engaged team as evidenced by top VZPulse survey scores.
  • Successfully led and implemented key departmental initiatives.
  • Developed tools and reports using Excel, SQL, ETL, and macros to streamline operations and boost productivity.
  • Acquired intermediate to advanced skills through courses and self-learning to enhance database mining.
  • Employed advanced Excel functions, including pivot tables, VLOOKUPs, and macros, for comprehensive report creation and data validation.
  • Trained across all team functions, leading to promotion as supervisor and ensuring robust revenue validation.
  • Applied statistical methods to detect unusual variances, preventing potential revenue leakage.
  • Instrumental in detecting anomalies, resulting in the recuperation of millions of dollars in billing errors.
  • Honored with Spotlight and Simple Thanks accolades for contributions to revenue recovery and team support.
  • Identified reporting discrepancies, informed stakeholders, and devised solutions, achieving stellar internal audit results.
  • Innovated new reporting techniques to enhance team efficiency.
  • Pinpointed system errors and collaborated with IT teams for resolutions, initiating corrective measures through JIRA.

References

References available on request

Timeline

Supervisor – Revenue Assurance (RA)

Verizon Communications
12.2019 - Current

Senior Analyst-Billing Solutions, RA

Verizon Communications
11.2016 - 12.2019

Analyst-Billing Solutions, RA

Verizon Communications
12.2014 - 11.2016

QA Specialist

Cox Communications
08.2008 - 12.2014

Network Locator

Cox Communications
02.2004 - 08.2008

Field Service Representative II

Cox Communications
04.2001 - 02.2004

B.S. Accounting -

Southern New Hampshire University

Data Analytics 360 Certification -

Cornell University

M.B.A. Finance -

Oklahoma Wesleyan University

B.A. Liberal Studies; Emphasis Administrative Leadership -

University of Oklahoma

A.A. Liberal Arts -

Tulsa Community College
MATTHEW R. MYSSE