MatthewRyan De Los Reyes
Las Vegas,NV
Summary
Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience. Reliable Customer Service Representative with extensive track record in demanding sales and communications field. Strong presenter, communicator and problem solver working effectively and productively with diverse customers and individual needs.
Overview
6
6
years of professional experience
Work History
Sales Executive
AgencyBox
Henderson, NV
08.2023 - Current
- Developed and implemented sales strategies to meet customer needs and increase revenue.
- Negotiated contracts with clients on behalf of the company.
- Utilized CRM software to track leads and manage accounts throughout the sales cycle.
- Provided technical support during product demonstrations at client sites.
- Collaborated with internal teams such as marketing, engineering, finance, operations., to ensure successful execution of projects.
- Initiated contact with prospects via email campaigns or cold calls in order to generate leads.
Service Porter
Honda
Henderson, NV
01.2021 - 07.2023
- Received customer vehicles for service and parked them in designated areas.
- Cleaned interior and exterior of customer vehicles using cleaning supplies, vacuum cleaner, air compressor, and power washer.
- Prepared rental cars for customers who requested them while their own vehicle was being serviced.
- Organized storage area containing all parts, tools, and other materials used by the mechanics.
- Greeted customers entering the dealership showroom and directed them to the appropriate service personnel or department.
- Collected payment from customers for services rendered on their vehicles.
Location General Manager
Refreshed Shoe
Las Vegas, NV
06.2018 - 11.2021
- Maintained responsibility for day-to-day operations of location, ensuring compliance with company policies and procedures.
- Conducted staff meetings to discuss operational issues and provide guidance on customer service standards.
- Monitored inventory levels and ordered necessary supplies as needed.
- Recruited, trained, coached, evaluated, and supervised employees in all departments.
- Resolved customer complaints in a timely manner while maintaining positive relationships with customers.
- Provided leadership by setting a good example through personal conduct.
- Enforced company policies regarding employee attendance and productivity.
Education
High School Diploma -
Bishop Gorman High School
Las Vegas, NV05.2018
Skills
- Sales Strategy
- Operations
- Sales Follow-Up
- Upselling Expertise
- Order Management
- Employee Guidance
- Staff Management
Timeline
Sales Executive
AgencyBox
08.2023 - Current
Service Porter
Honda
01.2021 - 07.2023
Location General Manager
Refreshed Shoe
06.2018 - 11.2021
High School Diploma -
Bishop Gorman High School