Summary
Overview
Work History
Education
Skills
Timeline
Generic

Matthew S. Jones

Denver,CO

Summary

Knowledgeable and dedicated customer service professional with extensive experience in the electrical & telecommunications industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport, trust and most importantly Relationships with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialized in Low-Volt telecommunications equipment including Backbone Cabling (Single-mode / Multi-mode fiber & category cable - 5, 5E, 6, 6A, 6OP ) the connectivity, structure, support and associated hardware. Strong focus on optimizing logistics for efficient product routing. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.

Overview

5
5
years of professional experience

Work History

CSR, Sales

Graybar Electric Company
06.2021 - Current
  • Leveraged sales expertise to promote products and capitalize on upsell opportunities ( FIber Backbone Cabling, Structure and Connectivity. )
  • Doubled first years sales ( $6M ) With expected output of ($3M)
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns. ( Work w/ Multiple Vendors and Manufactures to help ensure on time project deadlines. As well as provide cost effective options when strict budgets apply. )
  • Offered advice and assistance to customers, paying attention to special needs or wants. ( Understanding Job Specs and keeping things aligned with project requirements. )
  • Developed community reputation through commitment to customer satisfaction and strong client relationships.
  • Participated in team meetings and training sessions to stay informed about product updates and changes.
  • Trained staff on operating procedures and company services.

Shift Supervisor

Graybar Electric
05.2019 - 06.2021
  • Opened up Wire room 5am-2pm as a Shift Supervisor.
  • Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
  • Responded to and resolved customer questions and concerns.

Education

Associate of Arts - English

Onondaga Community College
Syracuse, NY
06.2011

Skills

  • Proficient in SAP / WMS
  • Time Management
  • Sales Expertise
  • Teamwork and Collaboration
  • Multi-Tasking Strength
  • Exceptional Customer Service
  • Sales Development
  • Client Account Management
  • Product Sales
  • Relationship Building
  • Negotiation Tactics

Timeline

CSR, Sales

Graybar Electric Company
06.2021 - Current

Shift Supervisor

Graybar Electric
05.2019 - 06.2021

Associate of Arts - English

Onondaga Community College
Matthew S. Jones