Matthew S. Maddux
Tyler
Summary
Trustworthy and reliable professional with a diverse background in customer service and team management. Known for effective problem-solving and goal-oriented approach, contributing to team success and operational excellence. Committed to fostering a positive work environment.
Overview
14
14
years of professional experience
Work History
Server
Longhorn Steakhouse
Tyler, TX
06.2024 - Current
- Provided exceptional customer service, ensuring a positive dining experience for all guests.
- Processed orders accurately and efficiently, adhering to restaurant protocols and standards.
- Collaborated with kitchen staff to ensure timely food delivery and quality control.
Service Manager
Mandolin Hospitality
Tyler, TX
06.2023 - 06.2024
- Facilitated training sessions for staff, fostering skill development and knowledge sharing.
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
- Formulated policies and procedures to streamline operations.
- Established comprehensive employee training programs to develop skills, improve productivity, and maintain compliance with industry regulations.
- Streamlined inventory management processes, minimizing waste and ensuring optimal stock levels for uninterrupted operations.
- Fostered culture of continuous improvement, introducing regular review sessions that boosted team performance and morale.
- Addressed customer complaints and feedback with immediate action, turning dissatisfied customers into loyal patrons.
Lead Bartender, Server
Prime 102
Tyler, TX
01.2022 - 12.2023
- Managed inventory levels, reducing waste through efficient ordering and stock control processes.
- Supervised bar operations, ensuring compliance with health and safety regulations.
- Trained newly hired bartenders, enhancing team performance and customer service skills.
- Collaborated with management to implement promotional events, driving increased foot traffic to the bar.
- Kept detailed inventories and notified management of ordering needs for liquor, beer, wine, and bar supplies.
- Resolved customer complaints promptly and professionally, preserving positive relationships between the business and its clientele.
- Managed cash handling procedures accurately, reducing discrepancies in daily financial reports.
- Crafted special drink and cocktail menu items for seasonal offerings and private events.
- Coordinated with event planners to design custom drink menus for private parties, ensuring a memorable experience tailored to the clients'' preferences.
Retail Sales Associate
Dillard's
Tyler, TX
01.2023 - 06.2023
- Implemented promotional displays that increased customer engagement and supported seasonal sales initiatives.
- Developed strong relationships with repeat clients, leading to increased loyalty and return visits.
- Collaborated with team members to meet and exceed monthly sales targets consistently.
- Provided exceptional customer service by assisting with product selections and resolving inquiries.
- Developed rapport with regular customers, fostering welcoming store atmosphere.
- Utilized fragrance knowledge to make recommendations, tailoring suggestions to client needs.
Production Worker
Champion Homes
Athens, TX
12.2020 - 01.2021
- Operated production machinery to assemble manufactured homes efficiently.
- Collaborated with team members to streamline assembly processes and reduce downtime.
- Conducted quality inspections to ensure compliance with safety and manufacturing standards.
- Trained new employees on equipment operation and safety protocols.
- Monitored inventory levels and reported shortages to maintain production flow.
- Followed safety procedures and guidelines to maintain safe working environments.
- Used equipment properly to avoid workplace hazards or injuries.
Service Manager, Kitchen Manager, General Manager
Cotton Patch Cafe
Athens, TX
01.2015 - 11.2020
- Led daily operations to ensure exceptional customer service and dining experiences.
- Trained and mentored staff on service protocols and customer engagement strategies.
- Implemented process improvements that increased operational efficiency and team productivity.
- Resolved customer complaints effectively to enhance satisfaction and loyalty.
- Monitored inventory levels, ensuring timely restocking of supplies for smooth operations.
- Conducted performance evaluations, providing feedback to support employee development.
- Resolved customer complaints in professional and timely manner.
- Resolved escalated customer complaints professionally, turning potentially negative experiences into opportunities for continued patronage.
- Conducted regular performance evaluations for staff members, offering constructive feedback and facilitating professional development opportunities.
Server
Blue Sushi Sake Grill
Fort Worth, TX
08.2012 - 12.2014
- Delivered exceptional customer service, enhancing guest satisfaction and loyalty.
- Managed multiple tables efficiently during peak hours, ensuring timely service and order accuracy.
- Collaborated with kitchen staff to streamline food delivery processes and improve overall efficiency.
- Trained new servers on menu knowledge, service protocols, and operational procedures.
Education
Texas Wesleyan University
Fort Worth, TXHigh School Diploma -
Athens High School
Athens06-2011
Skills
- Positive attitude
- Customer service
- Reliable and responsible
- Rapport building
- Interpersonal relationships
- Trustworthy and honest
- Goal oriented
- Problem-solving
- Multitasking and organization
- Verbal and written communication
Timeline
Server
Longhorn Steakhouse
06.2024 - Current
Service Manager
Mandolin Hospitality
06.2023 - 06.2024
Retail Sales Associate
Dillard's
01.2023 - 06.2023
Lead Bartender, Server
Prime 102
01.2022 - 12.2023
Production Worker
Champion Homes
12.2020 - 01.2021
Service Manager, Kitchen Manager, General Manager
Cotton Patch Cafe
01.2015 - 11.2020
Server
Blue Sushi Sake Grill
08.2012 - 12.2014
Texas Wesleyan University
High School Diploma -
Athens High School