Matthews Smith
Farmington,NM
Summary
Motivated individual with experience in customer service and sales. Skilled in building customer relationships and understanding customer needs. Strong communication and interpersonal skills for providing superior customer service. Goal-oriented individual versed in greeting high-volume of customers and recommending merchandise based on individual requirements. Skilled at creating displays to promote higher sales, completing cash register transactions and maintaining accurate records of all transactions. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Job Title position. Ready to help team achieve company goals. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
2
2
years of professional experience
Work History
Sales Associate
Speedway Gas Station #9627
11.2022 - 02.2023
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
- Recorded accurate and efficient records in customer database.
- Informed customers of promotions to increase sales productivity and volume.
- Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
- Prepared merchandise for sales floor by pricing or tagging.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Contributed to team objectives in fast-paced environment.
- Generated new sales leads to achieve and exceed monthly sales goals.
- Trained new employees on customer service, money handling and organizing strategies.
- Greeted customers and offered assistance with selecting merchandise, finding accessories and completing purchases.
Cook
Blake's Restaurant #50
06.2021 - 09.2022
- Suggested actionable improvements to streamline training procedures.
- Contributed to consistent customer satisfaction rating by producing high-quality food and providing timely service.
- Created identical dishes numerous times daily with consistent care, attention to detail, and quality.
- Checked for quality, kept track of old and new items and rotated stock to confirm freshness of food and ingredients.
- Changed and sanitized cutting boards, benches, and surfaces between tasks to avoid cross-contamination.
- Prepared food items in compliance with recipes and portioning control guidelines.
- Worked closely with kitchen team to meet high demand with delicious, on-recipe foods.
- Prepared multiple orders simultaneously during peak periods with high accuracy rate, maximizing customer satisfaction, and repeat business.
- Identified inefficiencies leading to improved productivity.
- Coordinated checklists to keep kitchen clean, stocked and sanitary.
- Prepared and served various food items in fast-paced Type environment.
- Kept kitchen clean and organized by performing daily maintenance tasks.
- Followed strict standards for food handling and safety, minimizing risks to customers.
- Managed time by organizing and prioritizing kitchen duties to prepare and serve food quickly.
- Monitored food quality and presentation to maintain high standards.
- Restocked inventory and ingredient items to maintain optimal kitchen efficiency.
- Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
- Seasoned and cooked food according to recipes or personal judgment and experience.
- Maintained clean and organized work areas at all times to bring safety and quality to food preparation process.
- Took food orders from cashiers and cooked items quickly to complete order items together and serve hot.
- Instructed new staff in proper food preparation, storage, use of kitchen equipment and sanitation.
- Maintained food safety and sanitation standards.
Cook
Burger King#
03.2022 - 07.2022
- Suggested actionable improvements to streamline training procedures.
- Contributed to consistent customer satisfaction rating by producing high-quality food and providing timely service.
- Created identical dishes numerous times daily with consistent care, attention to detail, and quality.
- Checked for quality, kept track of old and new items and rotated stock to confirm freshness of food and ingredients.
- Managed opening and closing shift kitchen tasks.
- Changed and sanitized cutting boards, benches, and surfaces between tasks to avoid cross-contamination.
- Worked closely with kitchen team to meet high demand with delicious, on-recipe foods.
- Prepared multiple orders simultaneously during peak periods with high accuracy rate, maximizing customer satisfaction, and repeat business.
- Coordinated checklists to keep kitchen clean, stocked and sanitary.
- Trained and supervised cooking staff to expertly meet daily needs.
- Prepared and served various food items in fast-paced Type environment.
- Kept kitchen clean and organized by performing daily maintenance tasks.
- Followed strict standards for food handling and safety, minimizing risks to customers.
- Managed time by organizing and prioritizing kitchen duties to prepare and serve food quickly.
- Monitored food quality and presentation to maintain high standards.
- Restocked inventory and ingredient items to maintain optimal kitchen efficiency.
- Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
- Maintained clean and organized work areas at all times to bring safety and quality to food preparation process.
- Took food orders from cashiers and cooked items quickly to complete order items together and serve hot.
- Maintained food safety and sanitation standards.
Education
GED - High School
Dine College
Shiprock, NM05.2010
Skills
- Cash Handling Accuracy
- Money Handling
- Stocking and Replenishing
- Product and Service Sales
- Time Management
- Verbal Communication
- Guest Relations
- Cash Register Operation
- Customer Service
- Multitasking Strengths
- Excellent People Skills
- Money Transfer Systems
- Strategic Planning
- Cleaning Techniques
- Reading Comprehension Skills
- Dining Area Maintenance
- Teamwork and Collaboration
- Store Opening and Closing
- Speaking Clearly
- Listening Skills
- Suggestive Selling
- Hospitality and Accommodation
- PCI (Payment Card Industry)
- Restock Shelves
- Monitor Security
- Garment Fittings
- Serve Customers
- Answering Customer Questions
- Credit and Cash Transactions
Timeline
Sales Associate
Speedway Gas Station #9627
11.2022 - 02.2023
Cook
Burger King#
03.2022 - 07.2022
Cook
Blake's Restaurant #50
06.2021 - 09.2022
GED - High School
Dine College
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