Matthew S. Weston
Richmond,Virginia
Summary
Experienced Performance Manager, with a strong background in customer service and statistical analysis. Excellent communication skills, creative problem solving and a constant focus on client satisfaction.
Overview
10
10
years of professional experience
Work History
Sr. Business Development Consultant
Roadster
Remote
10.2021 - Current
- Maintain and advise portfolio of 106 dealerships generating $2.06 million in annual recurring revenue.
- Create strategies catered to each client’s specific expectations of ROI to effectively improve their sales process.
- Primary point of contact for all client communications. Conducted regular on-site product consultations and trainings with Roadster’s clients.
- Maintained 98% retention rate of all recurring revenue since date of hire.
Performance Manager
Dealer Inspire
Remote
01.2020 - 10.2021
- Responsible for the performance and digital strategy of all Dealer Inspire related products Including Websites, Digital Retailing, SEO/SEM, and Chat Services.
- Total value of managed assets is currently over $1.5 million across 83 accounts.
- Manage all communication between internal teams and dealer contacts. This includes leading monthly performance reviews, handling incoming technical and strategy requests, and discussing all product related reporting as needed.
- Proficient in WordPress, Salesforce, Google Analytics and Google Ads.
- Notable accomplishments include: BMW/Mini OEM Brand Delegate.
Digital Account Manager
Practice Promotions
Richmond, VA
08.2019 - 10.2019
- Managed a portfolio of 60 medical practices, overseeing site maintenance, performance and digital strategy implementation.
- Created and launched the company’s digital advertising program piloting with the three most valuable accounts across all performance managers.
Digital Strategist
Dealer.com
Burlington, VT
05.2018 - 05.2019
- Managed a Portfolio of over 130 clients, with an annual revenue of approximately $1.3 million.
- Responsible for the creation, development and optimization of digital strategies for each client’s requests and needs.
- Managed all logistics between DDC and clients including organizing and leading monthly reviews, addressing technical requests and fielding all general website inquiries.
- Oversaw the creation, analysis and strategic changes of advertising campaigns with a net budget of over $380,000 annually (Experience with social media, display, remarketing and SEM/SEO advertising methods).
- Consistently surpassed company benchmarks for key performance metrics including cost per click, cost per thousand impressions, click through rate, and cost per conversion.
Trust Operations Representative
Peoples United Bank
Williston, VT
05.2016 - 04.2018
- Responsible for forecasting, reviewing and processing all Bank of New York affiliated securities averaging over $750,000 on a daily basis.
- Responsible for coordinating workflows in a small to medium-sized group and acting as the primary resource between wealth management account managers and the analytics team.
Customer Assistance Representative
Enterprise Rent-A-Car
Burlington, VT
06.2014 - 05.2016
- Ranked among top 50 employees in the Vermont/New York region for an average of 8 months per calendar year of employment.
- Handled entire customer experience, from initial rental inquiry to inspection of returned vehicle and preparation of final billing, with other administrative duties, at this 170 vehicle car and truck rental Location.
Education
Bachelor of Arts - Economics/Statistics
University of Vermont
Burlington, VT05.2014
Skills
- Analytical skills
- Customer service
- Computer skills
- Conflict resolution
- Interpersonal Communication
- Critical thinking
Timeline
Sr. Business Development Consultant
Roadster
10.2021 - Current
Performance Manager
Dealer Inspire
01.2020 - 10.2021
Digital Account Manager
Practice Promotions
08.2019 - 10.2019
Digital Strategist
Dealer.com
05.2018 - 05.2019
Trust Operations Representative
Peoples United Bank
05.2016 - 04.2018
Customer Assistance Representative
Enterprise Rent-A-Car
06.2014 - 05.2016
Bachelor of Arts - Economics/Statistics
University of Vermont
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