Matthew Scott
Beaumont,TX
Summary
Seasoned Operations Manager and talented leader with 3 years of experience applying exceptional planning and problem-solving abilities toward enhancing business plans and day-to-day activities. Results-driven and resilient in developing teams while improving processes and increasing productivity. Bringing solid understanding of industry trends, excellent communication skills, talent for spotting areas in need of improvement and implementing changes with strategic approach.
Overview
7
7
years of professional experience
Work History
Operations Manager
CVS Pharmacy
05.2022 - Current
- Enhanced customer satisfaction by establishing clear communication channels and addressing concerns promptly.
- Developed strong relationships with vendors, resulting in better pricing and improved service quality.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Managed escalations effectively, ensuring prompt resolution of issues and maintaining customer confidence.
Sales Representative
Unity Security
07.2019 - Current
- Increased sales revenue by identifying and targeting high-potential accounts.
- Expanded customer base through cold calling, networking, and relationship building.
- Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
- Generated additional sales opportunities with upselling and cross-selling techniques.
Operations Manager
Prestige Oysters
02.2021 - 08.2022
- Reduced turnaround time for project completion through effective resource allocation and team management.
- Developed and maintained relationships with external vendors and suppliers.
- Completed anything the owners needed done.
- Handled state and federal audits along with monthly inspections.
- Was in Charge of day to day operation of machines during processing.
Sales Associate
Cavender's Boot City
08.2020 - 01.2021
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.
- Organized in-store promotions and events to increase foot traffic and drive additional sales opportunities.
- Maintained accurate inventory records to ensure adequate stock levels, minimizing out-of-stock situations that could impact customer satisfaction.
- Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
Warehouse Worker
Russel And Smith FORD
05.2017 - 08.2017
- Enhanced warehouse efficiency by implementing effective inventory management and organization systems.
- Reduced order processing times with streamlined picking, packing, and shipping procedures.
- Improved workplace safety by conducting regular inspections and addressing potential hazards promptly.
- Increased accuracy of inventory records through meticulous documentation and regular audits.
Education
High School Diploma -
CTBCA
Beaumont, TX05.2020
Skills
- Process Improvement
- Customer Service
- Maintenance Planning
- Workflow Optimization
- Staff Management
- Team Leadership
- Decision-Making
- Hardworking and Responsible
- Friendly, Positive Attitude
- Cash Register Operation
Timeline
Operations Manager
CVS Pharmacy
05.2022 - Current
Operations Manager
Prestige Oysters
02.2021 - 08.2022
Sales Associate
Cavender's Boot City
08.2020 - 01.2021
Sales Representative
Unity Security
07.2019 - Current
Warehouse Worker
Russel And Smith FORD
05.2017 - 08.2017
High School Diploma -
CTBCA