Summary
Overview
Work History
Education
Skills
Timeline
Generic

Matthew Dodson

Cleveland,TN

Summary

Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance. Proactive manager with demonstrated leadership abilities, strategic planning expertise and problem-solving acumen. Assists senior managers with accomplishing demanding targets by encouraging staff and coordinating resources. Methodical and well-organized in optimizing coverage to meet operational demands.

Overview

7
7
years of professional experience

Work History

Assistant Manager

Valvoline Instant Oil Change
03.2022 - Current
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
  • Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
  • Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
  • Mentored team members to enhance professional development and accountability in workplace.
  • Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.
  • Helped with planning schedules and delegating assignments to meet coverage and service demands.
  • Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
  • Increased employee performance and job satisfaction to strengthen retention and engagement.
  • Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
  • Maintained professional demeanor by staying calm when addressing unhappy or angry customers.

Frame Operator

PolarTec
10.2021 - 02.2022
  • Prepared machines to begin production cycles and properly adjusted settings.
  • Performed calibration on machines when needed.
  • Controlled material usage to keep costs low, proactively investigating and resolving discrepancies to minimize waste.
  • Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
  • Worked closely with team members to deliver project requirements, develop solutions and meet deadlines.
  • Prioritized and organized tasks to efficiently accomplish service goals.

Frame Operator

PolarTec
10.2020 - 06.2021
  • Prepared machines to begin production cycles and properly adjusted settings.
  • Performed calibration on machines when needed.
  • Controlled material usage to keep costs low, proactively investigating and resolving discrepancies to minimize waste.
  • Prioritized and organized tasks to efficiently accomplish service goals.
  • Worked closely with team members to deliver project requirements, develop solutions and meet deadlines.
  • Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.

Case Pick

Kroger
12.2019 - 04.2020
  • Used forklifts, pallet jacks, hand trucks and overhead cranes to move items throughout facility.
  • Carried out duties within fast-paced retail environment, providing organized stocking methods and plans.
  • Demonstrated great teamwork skills with staff members involved in production and transport.
  • Maintained clear aisles during restocking to avoid hazards and promote guest convenience.
  • Packaged items with appropriate materials to prevent damage during shipping.
  • Communicated effectively with members of public in often crowded and noisy environments.
  • Printed accurate labels and applied to boxes, crates and containers prior to shipment.
  • Stacked, organized and palletized packages for efficient storage and movement.
  • Labeled assigned packages and inspected for defects or inaccuracies.

Lube Technician

Crown Cleveland
03.2019 - 08.2019
  • Kept shop area neat and clean by removing debris and safely disposing of used oil.
  • Changed oil, transmission fluid and filters in vehicles.
  • Drained motor oil, changed oil filters and greased chassis fittings.
  • Rotated tires and checked brakes on vehicles.
  • Replaced cabin, fuel, air and oil filters and tested vehicle horn and lights.
  • Performed automotive preventive maintenance and inspected tires.
  • Checked fluids and maintenance-related parts and topped off or replaced.
  • Checked tire pressure and performed tire repairs, installations and maintenance tasks.
  • Adjusted tire pressure on vehicles and warned customers of leaks and tire damage.
  • Performed complete vehicle maintenance inspections and tapped off fluid levels.
  • Installed batteries, shock absorbers and exhaust systems.

Crew Member

McDonald's
11.2016 - 12.2018
  • Wiped down tables and equipment, swept and refilled stock.
  • Packed fast food products in approved containers, cups and bags.
  • Drove team success by completing assigned task quickly and accurately.
  • Entered orders into computer system to send order details to kitchen, mentioning customers' special requests and food allergies in person.
  • Prepared quality products while maintaining portion control and presentation within service goal times.
  • Kept restaurant lobby, front counter, drive-thru, kitchen and restrooms neat and clean throughout shift.
  • Restocked supplies, removed trash and cleaned areas.
  • Answered customer questions and took orders.
  • Verified orders and bagged items for easy transport.
  • Maintained order of customer and crew member work areas.
  • Operated fryers and grills, assisted with putting orders together and bagged items for customers.
  • Checked out customers by processing payments and bagging items.
  • Totaled bills, accepted payments and returned change.
  • Followed recipes to cut, chop and combine correct ingredients and quantities to meet quality standards.

Education

High School Diploma -

Cleveland High School
Cleveland, TN
05.2018

Skills

  • Maintenance Services
  • Experience operating complex machinery
  • Safety Protocols
  • Loading and unloading protocols
  • Equipment operation
  • Assembly procedures
  • Preventive maintenance
  • Basic math
  • Flexible
  • Planning
  • Working collaboratively
  • Product and Service Knowledge
  • Employee Performance Evaluations
  • Operations Management
  • Task Delegation
  • Employee Scheduling
  • Team Motivation
  • Staff Supervision
  • Customer Relations
  • Staff Development
  • Money Handling
  • Performance Reviewing

Timeline

Assistant Manager

Valvoline Instant Oil Change
03.2022 - Current

Frame Operator

PolarTec
10.2021 - 02.2022

Frame Operator

PolarTec
10.2020 - 06.2021

Case Pick

Kroger
12.2019 - 04.2020

Lube Technician

Crown Cleveland
03.2019 - 08.2019

Crew Member

McDonald's
11.2016 - 12.2018

High School Diploma -

Cleveland High School

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Matthew Dodson