Open To Work
Matthew T. Bachrach
Margate City,USA
Work Preference
Summary
Motivated and detail-oriented computer science student eager to contribute as an Operations Specialist by analyzing processes, streamlining operations, implementing improvements, and supporting employees that enhance productivity and reduce costs.
Overview
2
2
years of professional experience
Work History
IT Summer Intern
Wilson, Elser, Moskowitz, Edelman, & Dicker (Law Firm)
05.2025 - 08.2025
- Supported end users by processing and resolving support tickets through Jira for the eDockets docketing system and the Innova Microsoft Word add-in
- Conducted audits of automated CUCM and CUCA systems to ensure accurate provisioning for new hires
- Updated and reformatted knowledge base articles to reflect new processes and technical information
- Assisted with onboarding and offboarding processes, including account creation/removal, group assignment, and permissions management
- Gained hands-on exposure to QA, QC software testing methodologies, and the software development lifecycle(SDLC)
IT & Marketing Assistant
BHHS Fox & Roach Realtors
05.2023 - 08.2024
- Diagnosed and fixed problems with computers, software, and peripherals like printers, laptops, mobile phones.
- Answered questions and provided technical assistance for tasks using email, mobile phones, setting up new computers & printers.
- Supported seller listings by uploading photos, disclosures, property details into the MLS.
- Special Projects: Conducted data analysis of public records to pinpoint and engage potential clients, supporting the team's targeted marketing efforts.
- Assisted at Open Houses by distributing marketing materials to prospective buyers while monitoring the property to maintain a secure and welcoming environment.
Cashier/Customer Service
Congo Falls Adventure Golf
05.2023 - 09.2024
- Greeted customers to ensure they had a positive experience
- Ensured validity of transactions; Balanced safe and drawer amounts; guaranteed customers received proper change
- Opened and closed course at proper times, safeguarded the course's security
- Implemented course policies and safety protocols protecting customer safety and reducing potential insurance claims.
Education
Bachelor of Science - Computer Science & Minor Business Administation
Rowan University
Glassboro, NJ05.2026
Skills
- Java
- SQL
- Python
- Jira Ticketing
- Technical Support
- Customer Service
- User Onboarding
- Team Collaboration
HOBBIES
Video Gaming, Baseball, Weight Training & Cardio
Timeline
IT Summer Intern
Wilson, Elser, Moskowitz, Edelman, & Dicker (Law Firm)
05.2025 - 08.2025
IT & Marketing Assistant
BHHS Fox & Roach Realtors
05.2023 - 08.2024
Cashier/Customer Service
Congo Falls Adventure Golf
05.2023 - 09.2024
Bachelor of Science - Computer Science & Minor Business Administation
Rowan University