Matthew T. Mattox
Lubbock,TX
Summary
A true leader with a strong focus on quality assurance and waste reduction strategies. Proven ability to manage operations while delivering exceptional customer service. Results-driven team member with the unmistakable ability to adapt to unique environments.
Overview
14
14
years of professional experience
Work History
Food Truck Operator/Shift Supervisor
C&G Ventures
Lubbock, TX
07.2025 - 04.2026
- Managed inventory, ensuring availability of ingredients and supplies for daily operations.
- Maintained cleanliness and safety standards in food preparation areas and service points.
- Provided exceptional customer service, fostering positive relationships with patrons.
- Greeted customers, answered menu questions and responded to complaints.
Food Preparation Specialist
Toasted Yolk
Lubbock, TX
01.2025 - 08.2025
- Assisted in daily kitchen operations, ensuring timely meal preparation and service.
- Collaborated with team members to efficiently execute large volume orders during peak hours.
- Labeled and stored ingredients properly while monitoring stock levels and organization.
Pit Master
HEB Grocery Store
Lubbock, TX
08.2021 - 12.2024
- Developed and maintained efficient cooking processes for optimal flavor and presentation.
- Trained and mentored new staff on safety protocols and grilling techniques.
- Manage catering events including but not limited to, planning menus that tailored to specific client needs.
- Optimized cooking processes to maintain consistent flavors and textures.
Server/Supervisor
Chuy's Tex-Mex Restaurant
Lubbock, TX
08.2018 - 09.2021
- Delivered outstanding customer service in an extremely fast-paced environment.
- Adhered to strict safety and sanitation standards.
- Assisted management with complaint resolution and conflict mediation.
- Supported training initiatives to onboard new team members.
Head Cashier/Sales Floor Associate
Doc's Liquor Store
Lubbock, TX
07.2016 - 08.2018
- Maintained a clean, inviting, organized store environment.
- Trained new cashiers with an emphasis on improving productivity.
- Assisted customers with purchases and product location and reward programs.
Head Bartender/Server Trainer
Hayashi Japanese Steakhouse
Lubbock, TX
08.2014 - 07.2016
- Managed opening and closing duties, inventory, and cash-handling processes.
- Building strong customer relationships to encourage loyalty.
- Ensured accuracy in transactions and minimized any theft or loss.
Lead Bartender
Orlando's Italian Restaurants
Lubbock, TX
03.2012 - 09.2014
- Maintained detailed inventory records for ordering needs.
- Trained bartenders on company policies, recipes, and service standards.
- Exceeded daily sales goals through promotions and upselling.
Education
High School Diploma -
Monterey High School
Lubbock05-2010
Skills
- Continuous Improvement Mindset
- Food Safety Compliance
- Waste Reduction Strategies
- Quality Assurance Practices
- Catering Coordination
- Meat Trimming Techniques
- Smoke Flavor Profiling
- Staff Training and Supervision
- Alcohol Safety Knowledge
- Cash-handling expertise
- Quality Control Standards
- Suggestive Selling
Accomplishments
- Promoted to lead bartender in 9 months for exceptional performance.
- Streamlined kitchen operations, improving efficiency and reducing waste.
- Trained and mentored over 20 employees at one location.
- Increased repeat business through consistent attention to detail.
- 19 years of service-industry experience.
- Supervised teams of 10 or more staff members.
- Recognized for continuous dedication to leadership roles.
Timeline
Food Truck Operator/Shift Supervisor
C&G Ventures
07.2025 - 04.2026
Food Preparation Specialist
Toasted Yolk
01.2025 - 08.2025
Pit Master
HEB Grocery Store
08.2021 - 12.2024
Server/Supervisor
Chuy's Tex-Mex Restaurant
08.2018 - 09.2021
Head Cashier/Sales Floor Associate
Doc's Liquor Store
07.2016 - 08.2018
Head Bartender/Server Trainer
Hayashi Japanese Steakhouse
08.2014 - 07.2016
Lead Bartender
Orlando's Italian Restaurants
03.2012 - 09.2014
High School Diploma -
Monterey High School