Summary
Overview
Work History
Education
Skills
Affiliations
Timeline
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Matthew W. Gainey

Summary

Highly enthusiastic customer professional with 12 years of client interface experience and other various skills

Overview

12
12
years of professional experience

Work History

Performer

All For Kidz
01.2019 - Current
    • Performed a motivational driven show for an average of 10 elementary schools per week for students all around the world in person and via communication platforms such as Zoom, Microsoft Teams, and Google Meets
    • Instructed school professionals on the most efficient way of running the company's unique "Pay-It-Forward" sale
    • In charge of setting up and tearing down show equipment including a sound system

Box Office

Hatfield & McCoy Dinner Feud
06.2018 - 01.2019
  • Provided courteous and professional customer service by selling tickets and merchandise while answering questions both in person and over the phone.

Attraction Host

Dollywood Theme Park
06.2017 - 07.2018
  • Work with other team members in order to “make memories worth repeating”
  • Maintained the enjoyment and safety of over 300 guests per hour
  • Offered direction and gave constructive feedback to motivate team members

Cast Member

Disney's Animal Kingdom
06.2016 - 01.2017
  • Earned 5 "Four Key Cards" for Safety, Efficiency, Show, and Courtesy
  • Optimized the overall customer experience by "making magical moments”
  • Acted as safari guide for realistic African Safari to inform and entertain audiences of over 40 people per ride with 16 rides per days

Crew Member

Chick-fil-A
08.2011 - 01.2016
  • Provided excellent customer service by greeting customers and meeting quality expectations while working the front counter, drive-thru, and other areas

Education

Bachelor of Arts - Theatre Arts

Bethel University
McKenzie
05.2018

Skills

  • Public Speaking
  • Skilled Problem Solver
  • Critical Thinker
  • Quick Witted
  • Microsoft Word
  • Microsoft Powerpoint
  • Public Relations
  • Attention to Detail
  • Social Media Management
  • Video Editing

Affiliations

-Secretary of Phi Delta Sigma Fraternity

-Social Media Manager of Xi Sigma Chapter of Phi Mu Alpha Fraternity

-Worship Leader at OneLife Church

Timeline

Performer

All For Kidz
01.2019 - Current

Box Office

Hatfield & McCoy Dinner Feud
06.2018 - 01.2019

Attraction Host

Dollywood Theme Park
06.2017 - 07.2018

Cast Member

Disney's Animal Kingdom
06.2016 - 01.2017

Crew Member

Chick-fil-A
08.2011 - 01.2016

Bachelor of Arts - Theatre Arts

Bethel University

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Matthew W. Gainey