Matthias Carmichael
Springdale,AR
Summary
Driven by a results-focused approach, I excelled at Chick-fil-A by enhancing customer satisfaction through exceptional service and strong problem-solving skills. My ability to multitask and prioritize, coupled with a proactive teamwork attitude, significantly contributed to operational efficiency and a positive work environment.
Overview
2
2
years of professional experience
Work History
Chick-fil-A Team Member, Front of House
Chick-fil-A
01.2024 - Current
- Kept work areas clean, organized, and safe to promote efficiency and team safety.
- Learned all required tasks quickly to maximize performance.
- Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
- Contributed to team success by completing jobs quickly and accurately.
- Developed strong cooperative relationships with coworkers and managers.
- Maintained productive, efficient approach to all tasks.
- Developed strong customer service and product knowledge skills to enhance individual and team performance.
- Operated register to process payments and collect cash payment for order totals.
- Worked different stations to provide optimal coverage and meet production goals.
- Addressed and resolved customer complaints in polite and professional manner.
- Contributed to a positive work environment by consistently demonstrating professionalism, adaptability, and strong interpersonal skills.
- Increased customer satisfaction with prompt and accurate responses to inquiries, addressing concerns, and resolving issues.
- Trained new team members by relaying information on company procedures and safety requirements.
- Assisted customers in selecting merchandise best suited to needs.
- Broke down boxes and cartons, disposing of refuse in proper cardboard receptacles.
- Gained recognition for delivering excellent customer service through active listening, empathetic communication, and timely resolution of concerns.
- Provided exceptional support to colleagues by sharing knowledge, offering assistance, and fostering teamwork.
- Ensured smooth operations during peak periods via effective time management techniques such as delegation and task prioritization.
- Maintained strict adherence to company policies and procedures while sustaining high-quality work standards under pressure.
- Managed multiple projects simultaneously by prioritizing tasks effectively and adjusting workload as necessary to meet deadlines.
Brass Tech Assistant
Palen Music Center
03.2023 - 07.2024
- Contributed to a positive work environment with strong interpersonal skills and proactive teamwork attitude.
- Worked closely with management to provide effective assistance for specific aspects of business operations.
- Greeted guests in with friendliness and professionalism.
- Assisted manager in all aspects of business operations.
- Demonstrated adaptability by quickly mastering new software applications for various tasks.
- Organized resources, records and personnel to accomplish aggressive targets.
- Increased efficiency by implementing new processes and providing administrative support to management.
- Expedited project completion times due to the ability to multitask effectively under tight deadlines.
- Collaborated effectively with cross-functional teams to achieve shared goals in a timely manner.
Lifeguard
Springfield Greene Co Park Board Aquatics
05.2022 - 11.2022
- Learned and maintained proficiency in first responder skills such as First Aid and CPR to offer individuals in distress optimal support.
- Monitored safety of guests in and around swimming pool.
- Provided friendly customer service to guests and addressed concerns.
- Ensured swimmer safety by vigilantly monitoring pool area and enforcing rules.
- Maintained a clean and safe facility, performing necessary cleaning tasks on a daily basis.
- Attentively monitored swimmers to identify distress.
- Responded to emergency situations in a timely, efficient manner.
- Upheld hygiene standards in pool and surrounding area.
- Educated patrons on safety protocols and enforced safety rules.
- Assisted swimmers in distress using appropriate rescue techniques based on individual needs and circumstances.
- Prevented accidents through regular equipment inspections and maintenance.
- Handled incident reporting accurately and efficiently, documenting any occurrences that required intervention or assistance from lifeguard staff.
- Cleared pool areas of debris and hazardous objects to increase safety.
- Maximized customer satisfaction by greeting pool patrons with courtesy and resolving issues promptly.
- Observed weather and water conditions and alerted visitors to potential dangers, storms, and rip currents.
- Monitored pools and surrounding areas for adherence to safety protocols.
- Improved response times by conducting thorough lifeguard drills and training sessions.
- Participated in ongoing professional development opportunities to stay current on best practices in lifeguarding and water safety education.
- Increased patron satisfaction by promptly addressing concerns and providing exceptional customer service at all times.
- Reduced the number of rule violations with clear signage and consistent enforcement of policies.
- Performed regular maintenance of pool equipment and life-saving equipment to keep in good working order.
Education
Monarch Christian Academy
Springdale, ARSkills
- Customer Service
- Positive Attitude
- Teamwork and Collaboration
- Problem-Solving
- Clear Communication
- Attention to Detail
- Collaboration and Teamwork
- Following Instructions
- Cash Handling
- Cleaning
- Flexible Schedule
- Leadership Qualities
- Workplace Safety
- Money Handling
- Decision-making capabilities
- Safety understanding
- Heavy Lifting
- Creativity and Innovation
- Organizing Work Stations
- Goal Setting and Achievement
- Order Preparation
- Facility Cleaning
- Equipment Operation
- Area and Facility Cleaning
- Equipment Maintenance
- Chemical Handling
- Multitasking
- Active Listening
- Time Management
- Multitasking Abilities
- Relationship Building
- Team building
- Organizational Skills
- Idea Development and Brainstorming
- Reliability
- Team Collaboration
- Effective Communication
- Adaptability and Flexibility
- Self Motivation
- Professionalism
- Time management abilities
- Continuous Improvement
- Adaptability
Timeline
Chick-fil-A Team Member, Front of House
Chick-fil-A
01.2024 - Current
Brass Tech Assistant
Palen Music Center
03.2023 - 07.2024
Lifeguard
Springfield Greene Co Park Board Aquatics
05.2022 - 11.2022
Monarch Christian Academy
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