Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic
Matthias Parker

Matthias Parker

Duluth,GA

Summary

Reliable Manager demonstrating high level of ownership and initiative. Possessing exceptional work ethic and desire to go above and beyond to exceed company expectations. Offering knack for building productive working relationships. Successful in fast-paced, deadline-driven environments to manage goals and team development. History of thriving in team-oriented environments.

Hardworking and motivated professional with several years of experience and record of success in industry. Solid history balancing team performance, customer service targets and business objectives. Dedicated to working closely with employees to maximize productivity and optimize procedures. Decisive leader with good planning and organizational skills.

Overview

4
4
years of professional experience
2026
2026
years of post-secondary education
1
1
Certification

Work History

Manager

Kroger
Johns Creek, Georgia
07.2023 - Current
  • Analyzed customer feedback data to develop action plans for improving services offered.
  • Coached, mentored and trained team members in order to improve their job performance.
  • Created monthly reports for senior management summarizing operational performance metrics.
  • Engage with my Employees to make sure everyone is where they need to be at all times and make sure that Everyone is Happy to be with the Kroger family! And just to make sure everyone stays on task With what they need to do!
  • Engaging with Coustmers to let them know that them Coming is a Great pleasure of them being in the store! And to make sure they get a friendly experience and to continue to come back!
  • Scheduled interviews for potential candidates and conducted reference checks prior to hire.
  • Developed training programs for new employees and provided ongoing training to existing staff at all times, and to train them more and coach them more as-well With new Techniques coming into the store!

Shift Lead

Chick-fil-A
Duluth, Georgia
07.2021 - 10.2023
  • Handled cash register transactions accurately while providing excellent customer service.
  • Resolved conflicts between customers, employees, and vendors in a timely manner.
  • Performed opening and closing procedures such as setting alarm systems, counting money.

Education

Duluth High School
Duluth, Georgia

Skills

  • Customer relationship management
  • Data analysis
  • Team building
  • Employee training
  • Focus mindset
  • Service improvement

Certification

  • CPR Certified!

Timeline

Manager

Kroger
07.2023 - Current

Shift Lead

Chick-fil-A
07.2021 - 10.2023

Duluth High School

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