Matthieu Guy-Padavick
Rockwood,MI
Summary
Accomplished Customer Service Manager with a proven track record at Kroger and Lowes, enhancing customer satisfaction and loyalty. Skilled in POS systems and adept at staff training, I've significantly improved service efficiency and team collaboration. Leadership has consistently driven sales growth and reduced transaction errors, demonstrating both hard and soft skills in dynamic retail environments.
Dedicated team member skilled in operating equipment, prioritizing tasks, and carrying out fast-paced work to meet team goals. Strong understanding of OSHA standards and optimal safety guidelines. Hard worker consistently completes deadline-oriented tasks.
Results-oriented sales worker engages with customers to help establish rapport. Proven track record of building customer relationships and successfully closing sales. Committed to delivering exceptional customer service and exceeding sales goals.
Overview
6
6
years of professional experience
Work History
Assistant Front End Manager
Lowes Home Improvement
02.2024 - Current
- Improved customer satisfaction by efficiently managing front-end operations and addressing customer concerns promptly.
- Enhanced loss prevention measures through diligent monitoring of front-end activity and promoting employee awareness about potential risks.
- Assisted in training initiatives aimed at improving cashier efficiency and reducing errors in transactions.
- Streamlined checkout processes for faster service and reduced wait times, enhancing the overall shopping experience.
Warehouse Associate
Meijers Warehouse
10.2022 - 02.2024
- Worked safely around moving machinery.
- Collaborated with team members to achieve daily targets and complete tasks efficiently.
- Performed inventory control, such as counting, and stocking merchandise.
- Consistently lifted materials weighing as much as 80 pounds.
- Assembled orders and packed items for shipment, conveying orders to shipping personnel
- Consistently met or exceeded productivity targets while maintaining high standards for quality and safety.
- Prepared orders for shipment by picking, packing, and labeling merchandise.
Customer Service Manager
Kroger
12.2019 - 10.2022
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
- Took ownership of customer issues and followed problems through to resolution.
- Managed My team of customer service representatives, fostering positive work environments focused on teamwork and collaboration.
- Trained and regularly mentored associates on performance-oriented strategies and customer service techniques.
- Supervised employees and assessed performances to determine training needs and define accurate plans for decreasing process lags.
- Managed complex customer issues effectively, navigating multiple internal resources to identify and implement the best possible solutions.
Cashier/Grocery Bagger
Kroger
01.2019 - 12.2019
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
Education
High School Diploma -
Oscar A Carlson High School
Gibraltar06-2021
Skills
- Customer service
- POS systems proficiency
- Sales strategy implementation
- Staff training and development
- Cash handling expertise
- Staff supervision
- Fraud prevention
- Task delegation
- Relationship building
- Upselling and cross selling
- Sales expertise
- Client relations
Timeline
Assistant Front End Manager
Lowes Home Improvement
02.2024 - Current
Warehouse Associate
Meijers Warehouse
10.2022 - 02.2024
Customer Service Manager
Kroger
12.2019 - 10.2022
Cashier/Grocery Bagger
Kroger
01.2019 - 12.2019
High School Diploma -
Oscar A Carlson High School
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