MATTHIEU MBAYABO
Lawrenceville,Ga
Summary
Aspire to enter into the field of Law and Real Estate while using skills from a undergraduate degree in Political Science and experience in Hospitality. A Knowledgeable Social Media Manager experienced in executing social media strategies across social platforms. Demonstrated time management and collaboration skills. Flexes easily with new information and branding changes to consistently exceed targets for engagement, acquisition and retention.
Overview
10
10
years of professional experience
Work History
Account Manager
Hilton Garden Inn Hotel
03.2024 - Current
- Increased client satisfaction by building strong relationships and addressing their needs promptly.
- Managed a diverse portfolio of accounts, ensuring timely communication and effective problem resolution.
- Developed customized account plans for clients to help them achieve their business goals.
- Collaborated with sales team to identify potential upsell opportunities and expand client base.
- Managed team of front desk staff, fostering a supportive work environment and enhancing overall performance.
- Resolved guest complaints effectively, demonstrating empathy and problem-solving abilities.
- Implemented new procedures to reduce wait times during check-in and check-out processes, leading to higher guest satisfaction ratings.
- Conducted regular staff training sessions on customer service standards and company policies, promoting a consistent level of service across the team.
- Assisted with revenue management tasks, contributing to the achievement of budgeted targets.
- Coordinated special events and group bookings, ensuring all details were accurately executed for successful outcomes.
- Analyzed feedback from guest surveys, identifying areas for improvement and implementing necessary changes to enhance service quality.
Account Manager, Digital Curation
Studio 103
09.2023 - Current
- Enhanced project efficiency by streamlining workflows and implementing digital curation best practices.
- Achieved timely project delivery by effectively managing resources, milestones, and deadlines.
- Led cross-functional teams to successfully complete complex projects within budget constraints.
- Developed comprehensive project plans, outlining scope, goals, deliverables, timelines, and resource allocation.
- Improved team productivity through regular performance reviews and mentoring sessions for staff members.
- Negotiated contracts with vendors, securing cost-effective solutions for various project requirements.
- Reduced risk exposure by conducting thorough assessments and implementing mitigation strategies throughout the project lifecycle.
- Streamlined data management processes to ensure accurate information storage and retrieval across multiple platforms.
Social Media Manager
Studio 103
11.2023 - Current
- Increased brand awareness by developing and implementing effective social media strategies.
- Boosted engagement rates with the creation of compelling and visually appealing content.
- Managed multiple social media platforms, ensuring a consistent brand voice and message.
- Analyzed performance metrics to identify areas for improvement and optimize social media campaigns.
- Developed targeted advertising campaigns, driving website traffic and generating leads.
- Monitored social media trends and emerging platforms, adopting new strategies to stay ahead of the competition.
- Successfully built a loyal following by consistently sharing valuable content that resonated with the target audience.
- Coordinated influencer partnerships, leveraging their reach to expand brand visibility.
- Collaborated with cross-functional teams on integrated marketing initiatives, resulting in increased online presence.
- Created comprehensive reports on social media performance, presenting data-driven insights to stakeholders.
Assistant Account Manager
Hyatt Centric Midtown Atlanta
09.2023 - 12.2023
- Skilled at working independently and collaboratively in a team environment.
- Self-motivated, with a strong sense of personal responsibility.
- Proven ability to learn quickly and adapt to new situations.
- Worked well in a team setting, providing support and guidance.
- Managed time efficiently in order to complete all tasks within deadlines.
- Excellent communication skills, both verbal and written.
- Passionate about learning and committed to continual improvement.
- Proved successful working within tight deadlines and a fast-paced environment.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Managed client relationships, resulting in increased retention and loyalty.
Assistant Account Manager
JW Marriott Savannah Plant Riverside District
01.2022 - 10.2023
- Skilled at working independently and collaboratively in a team environment.
- Self-motivated, with a strong sense of personal responsibility.
- Proven ability to learn quickly and adapt to new situations.
- Worked well in a team setting, providing support and guidance.
- Managed project timelines for successful completion, ensuring milestones were met and deadlines were adhered to.
- Coordinated cross-functional teams, resulting in seamless project execution and enhanced outcomes.
- Enhanced customer satisfaction by responding promptly to inquiries and addressing concerns professionally.
- Developed comprehensive reports for senior management, enabling informed decision-making based on data-driven insights.
Account Manager
JW Marriott Savannah Plant Riverside District
01.2021 - 01.2022
- Streamlined front desk operations for improved efficiency, utilizing strong organizational skills.
- Increased repeat business by ensuring exceptional customer service and maintaining positive guest relationships.
- Collaborated with other departments to coordinate guest services, resulting in seamless experiences for guests.
- Resolved guest complaints effectively, demonstrating empathy and problem-solving abilities.
- Implemented new procedures to reduce wait times during check-in and check-out processes, leading to higher guest satisfaction ratings.
- Managed team of front desk staff, fostering a supportive work environment and enhancing overall performance.
- Conducted regular staff training sessions on customer service standards and company policies, promoting a consistent level of service across the team.
- Monitored inventory levels of essential supplies, proactively ordering replacements to avoid shortages or delays in guest services.
- Analyzed feedback from guest surveys, identifying areas for improvement and implementing necessary changes to enhance service quality.
Account Manager
The Mansion On Forsyth Kessler Collection
07.2020 - 01.2021
- Enhanced guest satisfaction by promptly addressing inquiries and providing personalized assistance.
- Streamlined front desk operations for improved efficiency, utilizing strong organizational skills.
- Increased repeat business by ensuring exceptional customer service and maintaining positive guest relationships.
- Collaborated with other departments to coordinate guest services, resulting in seamless experiences for guests.
- Resolved guest complaints effectively, demonstrating empathy and problem-solving abilities.
- Managed team of front desk staff, fostering a supportive work environment and enhancing overall performance.
- Implemented new procedures to reduce wait times during check-in and check-out processes, leading to higher guest satisfaction ratings.
Account Manager
Hilton Garden Inn
01.2020 - 07.2020
- Enhanced guest satisfaction by promptly addressing inquiries and providing personalized assistance.
- Streamlined front desk operations for improved efficiency, utilizing strong organizational skills.
- Increased repeat business by ensuring exceptional customer service and maintaining positive guest relationships.
- Collaborated with other departments to coordinate guest services, resulting in seamless experiences for guests.
- Resolved guest complaints effectively, demonstrating empathy and problem-solving abilities.
- Managed team of front desk staff, fostering a supportive work environment and enhancing overall performance.
- Implemented new procedures to reduce wait times during check-in and check-out processes, leading to higher guest satisfaction ratings.
- Conducted regular staff training sessions on customer service standards and company policies, promoting a consistent level of service across the team.
- Monitored inventory levels of essential supplies, proactively ordering replacements to avoid shortages or delays in guest services.
- Analyzed feedback from guest surveys, identifying areas for improvement and implementing necessary changes to enhance service quality.
Account Manager
DoubleTree Hotel Savannah
07.2019 - 12.2019
- Enhanced guest satisfaction by promptly addressing inquiries and providing personalized assistance.
- Streamlined front desk operations for improved efficiency, utilizing strong organizational skills.
- Increased repeat business by ensuring exceptional customer service and maintaining positive guest relationships.
- Collaborated with other departments to coordinate guest services, resulting in seamless experiences for guests.
- Resolved guest complaints effectively, demonstrating empathy and problem-solving abilities.
- Managed team of front desk staff, fostering a supportive work environment and enhancing overall performance.
Guest Service Coordinator
Hilton Homewood Suites
01.2019 - 07.2019
- Enhanced guest satisfaction by promptly addressing inquiries and providing personalized assistance.
- Streamlined front desk operations for improved efficiency, utilizing strong organizational skills.
- Increased repeat business by ensuring exceptional customer service and maintaining positive guest relationships.
- Collaborated with other departments to coordinate guest services, resulting in seamless experiences for guests.
- Resolved guest complaints effectively, demonstrating empathy and problem-solving abilities.
- Managed team of front desk staff, fostering a supportive work environment and enhancing overall performance.
Guest Services Coordinator
Bohemian Riverfront Kessler Collection
01.2018 - 05.2019
- Enhanced guest satisfaction by efficiently addressing and resolving concerns in a timely manner.
- Streamlined check-in and check-out processes for improved guest experiences.
- Coordinated with housekeeping staff to ensure rooms were prepared promptly and met quality standards.
- Assisted guests with special requests, ensuring personalized service and memorable stays.
- Managed reservation system, optimizing room availability and minimizing overbooking instances.
Law Firm Internship
Geoffrey Alls Law Associates
03.2016 - 05.2019
- Enhanced intern productivity by assisting with project coordination and providing ongoing support.
- Streamlined office processes for improved efficiency and time management through regular organization and filing.
- Contributed to a positive team environment by collaborating with fellow interns on group projects and presentations.
- Supported staff members in their daily tasks, reducing workload burden and allowing for increased focus on higher-priority assignments.
- Conducted research for various projects, leading to well-informed decisions and successful outcomes.
- Assisted in the planning and execution of company events, resulting in increased employee engagement and satisfaction.
Assistant of Student Affairs
Savannah State University
09.2014 - 05.2019
- Enhanced student engagement by developing and implementing interactive programs and events.
- Supported the academic success of students by providing timely and comprehensive advising services.
- Collaborated with faculty and staff to create a supportive learning environment for all students.
- Assisted in the development and execution of orientation programs, ensuring a smooth transition for new students.
- Organized various workshops on topics such as time management, study skills, and career planning, leading to improved student performance.
- Coordinated campus-wide events promoting cultural awareness, inclusivity, and diversity.
- Facilitated resolution of student concerns through mediation sessions between peers or with faculty members.
Tax Associate
Savannah Tax Services
12.2016 - 03.2017
- Enhanced client tax savings by identifying and implementing effective tax strategies.
- Streamlined tax preparation processes for increased efficiency and accuracy in filing returns.
- Assisted in audit defense, resulting in favorable outcomes for clients.
- Collaborated with senior Tax Associates to develop solutions for complex tax issues, ensuring compliance and minimizing liabilities.
- Conducted thorough research on federal and state tax regulations, providing valuable insights to clients and team members.
- Prepared accurate tax returns for individuals, partnerships, corporations, and non-profit organizations, maximizing deductions and credits.
Sales Associate
Jared the Galleria of Jewelry
09.2015 - 01.2016
- Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Developed new client relationships by actively engaging with potential customers and highlighting the benefits of our product offerings.
- Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.
- Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
Education
Bachelor of Science - Political Science
Savannah State University
Savannah, GA05.2019
Skills
- Bilingual in English and French
- Proficient in Computer Skills (Word, PowerPoint, Excel, Photoshop)
- Advanced Rhetoric & Communication
- Advanced Research Skills
- Proficient Customer Service
- Diligent Problem Solver
- Calm Under Pressure
- Organizational Skills
- Active Listening
- Project Planning
- Analytical
- Research
- Microsoft Word
- Data Entry
- Recordkeeping
Extracurricular Activities
Achievers of Today and Tomorrow Inc. Sapologie Luxury.LLC. Studio Engineer/Song Writer F.A.M.Inc. New Jerusalem Dream Center Ministry Boys & Girls Club NAACP , Keller Williams Real Estate School
Languages
French
Professional Working
Portuguese
Elementary
English
Native or Bilingual
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Account Manager
Hilton Garden Inn Hotel
03.2024 - Current
Social Media Manager
Studio 103
11.2023 - Current
Account Manager, Digital Curation
Studio 103
09.2023 - Current
Assistant Account Manager
Hyatt Centric Midtown Atlanta
09.2023 - 12.2023
Assistant Account Manager
JW Marriott Savannah Plant Riverside District
01.2022 - 10.2023
Account Manager
JW Marriott Savannah Plant Riverside District
01.2021 - 01.2022
Account Manager
The Mansion On Forsyth Kessler Collection
07.2020 - 01.2021
Account Manager
Hilton Garden Inn
01.2020 - 07.2020
Account Manager
DoubleTree Hotel Savannah
07.2019 - 12.2019
Guest Service Coordinator
Hilton Homewood Suites
01.2019 - 07.2019
Guest Services Coordinator
Bohemian Riverfront Kessler Collection
01.2018 - 05.2019
Tax Associate
Savannah Tax Services
12.2016 - 03.2017
Law Firm Internship
Geoffrey Alls Law Associates
03.2016 - 05.2019
Sales Associate
Jared the Galleria of Jewelry
09.2015 - 01.2016
Assistant of Student Affairs
Savannah State University
09.2014 - 05.2019
Bachelor of Science - Political Science
Savannah State University