Serviced-focused General Manager dedicated to delivering positive customer experiences to promote loyalty and repeat business. Orchestrates optimal resource utilization to handle expected operational needs. Sales leader with sound judgment, good planning abilities and interpersonal communication strengths.
Hi, I’m
Matthijs Bogerd
Las Vegas,NV
Summary
Overview
9
years of professional experience
8
years of post-secondary education
2
Certifications
3
Languages
Work History
Green Thumb IndustriesLas Vegas, Nevada
General Manager
05.2020 - 11.2022
Job overview
- Cookies on the strip / Essence on the Strip / Essence Tropicana
- Recruitment of new talent, hourly and salary
- Developed and maintained relationships with customers and suppliers through account development.
- Controlling P&L and creating goals to hit ALGO
- Setting employees up for success with personalized development plans
- Ensuring staff and stores are in a constant state of compliance
- Monthly and quarterly EOM Counts to ensure accuracy
- Controlling payroll by scheduling based on peak business hours
- Coaching team members where needed to build a better service standard
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Introduced new methods, practices, and systems to reduce turnaround time.
- Collaborated with cross-functional teams to develop innovative solutions.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
- Drove year-over-year business growth while leading operations, strategic vision, and long-range planning.
Essence Cannabis DispensariesLas Vegas, NV.
Assistant store manager
04.2019 - 05.2020
Job overview
- Provided weekly work schedules to employees to accommodate business demands and vacation requests.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
- Maintained positive customer relationships by responding quickly to customer service inquiries.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Processed payments for credit and debit cards and returned proper change for cash transactions.
- Verified inventory counts remained within monthly tolerance levels and compiled financial data in compliance with budget.
- Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Analyzed customer feedback and implemented strategies to improve customer experience.
- Trained new employees on proper protocols and customer service standards.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
G-star RAWLas Vegas, NV
Sales supervisor
04.2018 - 04.2019
Job overview
- Controlling payroll by scheduling based on peak business hours
- Coaching team members where needed to build a better service standard
- Attended management training provided by the company, fashion show (3200 S, Managing sales associates
- Help and ensure retail staff achieve sales targets
- Processing transactions (cash, debit and credit cards) and issuing receipts
- Responsible for returns and customer complaints
- Ensure standards for quality for customer service
- Maintain inventory and ensure items are in stock
- Fullment for SFS orders
- Oversee and implement seasonal markdowns.
Shoeby FashionNieuwegein, The Netherlands
Store Manager/Cluster Manager
01.2015 - 01.2017
Job overview
- Supervised 10 locations to enforce high-quality standards of operation.
- Met deadlines by proactively managing individual and team tasks and streamlining processes.
- Built positive and productive relationships with store and field leadership.
- Modeled best practices for sales and customer service.
- Worked diligently to resolve unique and recurring complaints, promoting loyalty, and enhancing operations.
- Located, developed, and promoted talented employees to cultivate collaborative and hardworking leadership team.
- Held meetings with director to identify techniques to overcome sales obstacles.
- Exceeded sales targets with well-developed sales strategy and empowering team coaching.
- Optimized team performance with newly implemented sales and merchandising procedures.
- Engaged in product training, demonstrations, consumer awareness, branding, and acquisition initiatives to raise awareness and revenues.
- Maintained financial controls, planned business operations and control expenses while identifying and pursuing opportunities to grow business operations and boost profits.
De Garage.comLeerdam, The Netherlands
Store Manager
01.2014 - 01.2015
Job overview
- Reconciled daily sales transactions to balance and log day-to-day revenue.
- Approved regular payroll submissions for employees.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
- Completed point of sale opening and closing procedures.
- Supervised guests at front counter, answering questions regarding products.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
- Managed inventory control, cash control, and store opening and closing procedures.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Rotated merchandise and displays to feature new products and promotions.
- Promoted team collaboration, performance, and efficiency by fostering healthy environments focused on mutual success.
Education
Koning Willem 1 College 's HertogenboschDen Bosch, The Netherlands
BBA from Retail Management
05.2010 - 05.2014
University Overview
Lek En LingeCulemborg, The Netherlands
High School Diploma
05.2006 - 05.2010
University Overview
Skills
Performance improvement
undefinedCertification
OSHA 30
Timeline
SNHD Food handler Card
12-2022
OSHA 30
07-2022
General Manager
Green Thumb Industries
05.2020 - 11.2022
Assistant store manager
Essence Cannabis Dispensaries
04.2019 - 05.2020
Sales supervisor
G-star RAW
04.2018 - 04.2019
Store Manager/Cluster Manager
Shoeby Fashion
01.2015 - 01.2017
Store Manager
De Garage.com
01.2014 - 01.2015
Koning Willem 1 College 's Hertogenbosch
BBA from Retail Management
05.2010 - 05.2014
Lek En Linge
High School Diploma
05.2006 - 05.2010