Matthuros Pierce
Schertz,TX
Summary
Working for a company that will enhance the skills that already exist as well as provide the opportunity for personal and professional growth and advancement.
Overview
32
32
years of professional experience
Work History
Finance Manager /Sales and Leasing Consultant
Gunn Chevrolet
01.2018 - Current
- Increased sales to the dealership with front and back end profit
- Generated positive results by focusing on customer service
- Customer interaction on a weekly basis to ensure strong customer relationship
- Mentoring new sales representatives
- Certified in digital sales for new and preowned vehicles
Production Team Lead, Trainer, Universal Service Rep
The Hartford
01.2016 - 01.2018
- Managing an average of 60 to 80 calls per day with a high degree of professionalism and the desire to succeed
- Utilizing active listening and critical thinking skills to quickly analyze and clearly understand a specific request or customer need and then leverage knowledge and resources to provide the appropriate solutions
- Service each caller's needs, utilizing every touch point as an opportunity to build value and The Hartford brand
- Learning and developing, including a better understanding of products and business lines of The Hartford
Operations Supervisor, Production Team Lead, Trainer, Universal Service Rep
Alorica/West Corporation
01.2012 - 01.2016
- Create and maintain a positive and professional learning environment
- Able to deliver, project and motivate trainees through effective training methodologies both in group and individual classroom dynamics
- Development of Phase training and OJT Onboarding, Monitor and measure effectiveness of training program
- Proactively work with the Management team to identify and resolve issues
- Actively participate in progressive disciplinary process for employees not able to meet or maintain standards of excellence
- Establish a good working relationship with team members and department contacts in order to maintain and continuously strive to improve the level of overall service being provided as well as process the calls
- Production floor support to assist agents with incoming calls and questions
- Supervising a team of 20-25 agents
- Floor moral and presence
- Agent development and encouragement
- Completion of Situational Leadership
- Interviewing and hiring
Office Manager - Operations
Heatwave Air-conditioning/Refrigeration
01.2010 - 01.2012
- Completes operational requirements by scheduling and assigning employees; following up on work results
- Ensured that Technicians maintained professional and technical knowledge by attending educational workshops; reviewing professional publications; establishing personal networks
- Maintains office staff by recruiting, selecting, orienting, and training employee
- Completes operational requirements by scheduling and assigning employees; following up on work results
Finance Manager
DPAC/CNAC
01.2007 - 01.2010
- Responsible for the hiring and development of all employees
- Interviewing, verifying, approving or denying the loan applications
- Assisted the portfolio managers in collecting on delinquent accounts
- Counseling and assisting the customers in advancing through the program
- Skip tracing and vehicle repossessions
- Developed daily sales goals to ensure store & company success
- Maintained inventory through proper company guidelines
Service Manager, Training Manager, Culinary Manager, Sales Manager
Darden (Olive Garden)
01.2004 - 01.2007
- Initiated all hiring and training involving the service department
- Created and implemented front of the house training on a corporate level
- Maintain daily restaurant operations
- Labor and food cost management, operating expense budgeting
- Inventory control
- Developed daily and monthly sales goals
Company Commander 217th Battalion
US ARMY/ARMY Reserves
01.1993 - 01.2004
- Served as a CO for a forward support company
- Planning and executing individual training of the soldiers and collective training of the company
- Responsible for the training, health, welfare and professional development of the soldiers assigned to the company
- Operations and maintenance of Armory
- Enforced the highest standards in appearance, morale, discipline and safety
- Maintained accountability and readiness of the company
Education
UTSA - Biology, Criminal Justice
UTSA
01.1994
High School -
Theodore Roosevelt High School
San Antonio, TX01.1990
Skills
Sales approach to selling the intangible, work specific systems processing, Communication and follow up with clients,
Timeline
Finance Manager /Sales and Leasing Consultant
Gunn Chevrolet
01.2018 - Current
Production Team Lead, Trainer, Universal Service Rep
The Hartford
01.2016 - 01.2018
Operations Supervisor, Production Team Lead, Trainer, Universal Service Rep
Alorica/West Corporation
01.2012 - 01.2016
Office Manager - Operations
Heatwave Air-conditioning/Refrigeration
01.2010 - 01.2012
Finance Manager
DPAC/CNAC
01.2007 - 01.2010
Service Manager, Training Manager, Culinary Manager, Sales Manager
Darden (Olive Garden)
01.2004 - 01.2007
Company Commander 217th Battalion
US ARMY/ARMY Reserves
01.1993 - 01.2004
High School -
Theodore Roosevelt High School
UTSA - Biology, Criminal Justice
UTSA
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