Matthew Hutto
Griffin,GA
Summary
Personable and professional Benefits Consultant committed to delivering excellent customer service and counsel. Demonstrated history of developing individualized benefits plans that meet clients' needs while cutting costs. Skilled in maintaining client relationships by ensuring employees have the information required to get the most out of each plan.
Overview
15
15
years of professional experience
Work History
Producer
Gallagher Benefit Services
01.2023 - Current
- Delivered outstanding service to clients to maintain and extend relationship for future business opportunities.
- Evaluated client needs and expectations, establishing clear goals for each consulting engagement.
- Managed client relationships through regular check-ins and updates on project progress.
Account Manager
Gallagher Benefit Services
12.2018 - 12.2022
- Effectively communicate to client about claims issues, renewal information, and how to educate employees about their benefits
- Increased client satisfaction by building strong relationships and addressing their needs promptly.
- Maintained high client retention rate by providing exceptional customer service and anticipating client needs.
Executive Director
Chick-fil-A
01.2018 - 07.2018
- Provided onsite training with a focus on labor efficiency.
- Oversaw financial management, ensuring fiscal responsibility and long-term sustainability for the organization.
- Worked closely with organizational leadership and board of directors to guide operational strategy.
Certified Trainer
Chick-fil-A Corporate
06.2016 - 06.2018
- Traveled the country to help open new stores
- Mentored new hires, resulting in stronger staff development and increased productivity.
- Provided ongoing support for certified individuals, offering guidance as they navigated new challenges in their professional roles.
Director of Operations
Chick-fil-A
11.2013 - 01.2018
- Increased sales by 18% over a two-year period by monitoring budgets and utilizing operational resources to drive sales.
- Oversaw daily operations across multiple departments, ensuring seamless coordination and efficient execution of tasks.
- Developed systems and procedures to improve operational quality and team efficiency.
Assistant General Manager
Chick-fil-A
03.2009 - 11.2013
- Served as a shift leader to ensure customer experience was excellent and store ran efficiently
- Created the weekly work schedule with a focus on balancing labor costs and customer experience.
- Motivated, trained, and disciplined employees to maximize performance.
Education
Bachelor of Arts - Interdisciplinary Studies, Business, Social Work, and Coach Sporting
Auburn University
Auburn, AL01.2016
Skills
- Relationship Building
- Teamwork and Collaboration
- Goal Setting
- Customer Service
- Decision Making
- Staff Scheduling
- P&L Oversight
- Microsoft Office
- Operations Oversight
- Business Leadership
Timeline
Producer
Gallagher Benefit Services
01.2023 - Current
Account Manager
Gallagher Benefit Services
12.2018 - 12.2022
Executive Director
Chick-fil-A
01.2018 - 07.2018
Certified Trainer
Chick-fil-A Corporate
06.2016 - 06.2018
Director of Operations
Chick-fil-A
11.2013 - 01.2018
Assistant General Manager
Chick-fil-A
03.2009 - 11.2013
Bachelor of Arts - Interdisciplinary Studies, Business, Social Work, and Coach Sporting
Auburn University
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