Matti Yilma

coordinated communication between teams and managed catering, audio-visual setups, and room arrangements, while also handling daily tasks like sorting mail, ordering supplies, delivering correspondence, overseeing inventory, managing conference rooms, directing visitors, handling reservations, answering questions, and working with vendors to ensure everything ran smoothly — including providing standardized parking for guests and visitors.

I worked as a cashier from June to August 2024, and i was responsible for handling cash and card transactions, And also assisting customers with their purchases, answering questions about products, and helping keep the front of the store clean and organized. Focused on providing fast, friendly, and helpful service to every customer.

For two years, I worked at my mother’s furniture shop back home in Addis Ababa. Every day, I helped customers choose the right pieces, answered their questions, and handled sales. I also helped with arranging deliveries and keeping the store organized. It was a hands-on experience that taught me a lot about customer service, teamwork, and running a small business.