Mattia Ballarini
San Francisco,CA
Summary
Passionate hospitality professional with extensive experience in fine dining, wine, and spirits. Skilled in delivering exceptional guest experiences, leading dynamic teams, and managing restaurant operations efficiently. Strong communicator with a talent for building customer relationships, curating menus, and driving sales. Committed to excellence, teamwork, and creating a refined dining atmosphere.
Overview
23
23
years of professional experience
1
1
Certification
Work History
General Manager
Ristobar
San Francisco, CA
05.2021 - 02.2025
- Managed all aspects of daily business operations including budgeting, staffing, scheduling, inventory control, customer service and sales.
- Developed and implemented operational strategies to improve efficiency, reduce costs, and maximize customer satisfaction.
- Developed marketing strategies designed to increase brand awareness within target markets. /
- Conducted regular meetings with senior management team to review progress against established objectives.
- Developed marketing strategies designed to increase brand awareness within target markets.
- Conducted market research to identify trends, opportunities, and threats in the industry.
Restaurant Bar Manager
Oola..
San Francisco, CA
07.2019 - 04.2021
- Developed and implemented new drink recipes to keep the menu fresh and interesting for customers.
- Collaborated closely with restaurant managers to coordinate events held in the bar area.
Server
Perbacco.
San Francisco, CA
05.2016 - 01.2018
- Responded efficiently to guest inquiries and complaints in a professional manner.
- Ensured that each guest was served courteously, quickly, and efficiently.
General Manager
Poesia.
San Francisco, CA
08.2012 - 02.2017
- Performed routine audits of internal controls in order to maintain accuracy of financial records.
- Conducted regular meetings with senior management team to review progress against established objectives.
- Oversaw product development initiatives from concept through completion stages.
Captain Waiter
La Ciccia
San Francisco, CA
07.2006 - 06.2012
- Ensured a smooth flow of service in the restaurant
- Provided exceptional service to high volume of daily customers.
Head Bartender
Gritti Palace Hotel
Venice, Italy
03.2002 - 01.2006
- Developed new cocktail recipes for the menu.
- Delivered exceptional bar service for special events such as weddings, business conferences and society receptions.
Education
Project Management
Coursera
Organizational Leadership
Harvard University
Cambridge, MASkills
- Recipes and menu planning
- Customer retention
- Profit and loss
- A/B Testing
- Email Marketing
- Data Analysis
- Customer Acquisition
- Team leadership
- Vendor negotiations
- Inventory control
- Time management
- Vendor sourcing
- Public relations
Certification
- ABC-RBS
- Manager Food Handlers
- Sexual Harassment and Abuse Conduct -Prevention
- First Aid
- Manager certificate
Timeline
General Manager
Ristobar
05.2021 - 02.2025
Restaurant Bar Manager
Oola..
07.2019 - 04.2021
Server
Perbacco.
05.2016 - 01.2018
General Manager
Poesia.
08.2012 - 02.2017
Captain Waiter
La Ciccia
07.2006 - 06.2012
Head Bartender
Gritti Palace Hotel
03.2002 - 01.2006
Project Management
Coursera
Organizational Leadership
Harvard University
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