MATTIAS GRANADOS
Weston,FL
Summary
As customer service professional, brings valuable experience in addressing and resolving customer issues effectively. Known for strong focus on team collaboration and achieving positive outcomes. Reliable and adaptable with excellent communication and problem-solving skills.
Overview
7
7
years of professional experience
Work History
Assistant Manager
Dominos's Pizza
Weston, FL
05.2024 - Current
- Led daily operations to ensure efficient service and customer satisfaction.
- Trained and mentored staff on best practices and company policies.
- Implemented inventory management strategies to reduce waste and optimize stock levels.
- Monitored performance metrics to identify areas for improvement in service delivery.
Shift Leader
Walgreens
Weston, FL
02.2022 - 05.2024
- Supervised team members to ensure compliance with operational standards and procedures.
- Trained new employees on customer service protocols and store policies.
- Provided support in resolving customer inquiries and complaints effectively.
- Coordinated merchandise displays to maximize sales opportunities and store aesthetics.
Customer Service Representative
Concentrix
Bogotá, Colombia
01.2021 - 12.2021
- Provide customer service about mobile services.
- Resolved customer inquiries through effective communication and problem-solving techniques.
- Provided support for product issues, ensuring timely resolution and customer satisfaction.
Food Server/Cashier
Davie Taco Bar
Davie, FL
02.2020 - 06.2020
- Welcomed guests with personable attitude and smile.
- Completed preparations of dishes and quickly delivered items to customers.
- Reset tables between guests, including refilling condiments and wiping down all surfaces.
- Checked on guests to verify satisfaction with meals and suggested additional items to increase restaurant sales.
- Responded quickly to customer concerns and inquiries and provided appropriate answers, escalating major issues to Manager immediately.
Restaurant Busser
La Torretta Ristorante
Weston, FL
12.2018 - 02.2019
- Monitored customer movements and quickly cleared empty tables for future customers.
- Supported serving staff in delivering accurate and well-presented food orders.
- Proactively assessed customer needs and provided beverage refills, condiments and other services.
- Stocked displays with new and transferred merchandise.
Education
High School Diploma -
Western High School
Davie, FL06-2020
Skills
- Well-organized
- Customer service
- Problem-solving
- Merchandise tracking
- Product sealing
- Patience toward difficult situations/customers
- Multitasking
- Bilingual
- Package loading
Languages
English
Full Professional
Spanish
Native or Bilingual
Timeline
Assistant Manager
Dominos's Pizza
05.2024 - Current
Shift Leader
Walgreens
02.2022 - 05.2024
Customer Service Representative
Concentrix
01.2021 - 12.2021
Food Server/Cashier
Davie Taco Bar
02.2020 - 06.2020
Restaurant Busser
La Torretta Ristorante
12.2018 - 02.2019
High School Diploma -
Western High School