Mattie Baker
Houston,TX
Summary
A newly certified PHLEBOTOMIST PROFESSIONAL with years of customer service experience in varies fields. I have a undeniable passion to excel my skills in a professional setting and expand my dedication to achieve my difficult challenges in the workforce that will create a proficient high skill level.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Election Clerk
A-1 Personnel Of Houston.inc
01.2023 - Current
- Distributed ballots to voters and answered questions concerning voting procedures.
- Furnished assistance and advice to new voters on proper steps and procedures.
- Oversaw accuracy testing and maintenance of voting units through continued surveillance.
- Created fair, non-partisan environment to protect free choice of voters.
- Provided exceptional customer service to all voters by answering inquiries, addressing concerns, and guiding them through the voting process.
Cashier
DD"S Discount
06.2023 - 10.2023
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Restocked and organized merchandise in front lanes.
- Stocked, tagged and displayed merchandise as required.
Unarmed Security Guard
Allied University Security
08.2022 - 11.2022
- Completed full building and grounds patrols to spot and investigate concerns.
- Assisted visitors and customers to provide directions, answer questions and meet requests.
- Verified each individual's right to enter restricted areas and denied access to unauthorized persons.
- Improved overall safety by enforcing company policies and regulations among employees and visitors alike.
- Provided exceptional customer service to clients, addressing their concerns and maintaining an professional demeanor at all times.
- Responded quickly to incidents and assessed active situations for security concerns.
- Monitored surveillance cameras to identify suspicious activity and prevent possible crime.
Receptionist Coordinator
Ella Springs Senior Living Community
08.2020 - 01.2021
- Enhanced customer satisfaction by efficiently managing an high volume of incoming calls and greeting clients in an professional manner.
- Supported new employee onboarding by providing training, guidance, and resources to help them acclimate to their roles.
- Managed confidential information with discretion while processing sensitive documents such as employment applications or financial records.
- Expedited problem resolution for dissatisfied customers by escalating concerns to appropriate managers or supervisors when necessary.
- Maintained up-to-date knowledge of company policies, procedures, and offerings to better serve clients and assist coworkers when necessary.
- Collaborated with team members to ensure seamless coordination of daily operations and special events.
- Provided exceptional customer service through prompt response to inquiries via phone, email, or in-person visits.
- Supported administrative staff by handling mail distribution, data entry tasks, and document preparation as needed.
Patient Care Technician
Lyndon B. Johnson Hospital
06.2020 - 08.2020
- Monitored vital signs and reported changes to nursing staff, ensuring timely medical interventions when necessary.
- Obtained patient vital signs and reported results to staff nurse or physician, noting changes from prior measurements.
- Answered patient assistance calls, assessed needs, and offered qualified support.
- Assisted nurses with essential tasks, streamlining workflow and increasing efficiency in the healthcare setting.
- Maintained clean and safe environment to promote patient safety and comfort.
- Contributed to a positive patient experience by keeping rooms clean, organized, and well-stocked with supplies.
- Assisted in training new Patient Care Technicians, sharing knowledge and best practices to ensure consistency in care delivery.
Education
TABC
SELLER TRAINING SCHOOL
Houston, TX06.2024
Phlebotomy
Phlebotomist USA Training Specialist
Houston, TX02.2023
North Forest High School
Houston, TX06.2020
Skills
- Dependability
- Dispute resolution
- Customer Service
- Patient Care
- Communication abilities
- Attention to Detail
- Positive Attitude
- Goal-oriented mindset
- Critical Thinking
- Public Speaking
Certification
- - Phlebotomy Technician
- TABC SELLER Training certification
Timeline
Cashier
DD"S Discount
06.2023 - 10.2023
Election Clerk
A-1 Personnel Of Houston.inc
01.2023 - Current
Unarmed Security Guard
Allied University Security
08.2022 - 11.2022
Receptionist Coordinator
Ella Springs Senior Living Community
08.2020 - 01.2021
Patient Care Technician
Lyndon B. Johnson Hospital
06.2020 - 08.2020
TABC
SELLER TRAINING SCHOOL
Phlebotomy
Phlebotomist USA Training Specialist
North Forest High School
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