Savanna Lusk

Maintain safety, custody, and control of inmates while upholding TCI standards and federal regulations. • Conduct security checks, perimeter patrols, formal headcounts, and supervise chow, housing movement, and medication pass. • Act as first responder to medical, behavioral, and security-related incidents; apply de-escalation and crisis intervention techniques. • Prepare detailed incident reports, logs, and documentation for legal and administrative review. • Selected for Drone Team; paperwork submitted for Field Training Officer, Master Detention Officer I, Riot Team, and Transport Officer. • Preparing letter of intent for SORT team to contribute to specialized response operations.

Managed daily operations of a small business, supervising a crew and maintaining schedules, equipment, and client contracts. • Demonstrated leadership, accountability, and operational decision-making.

• Supported classrooms of 20–30 students with behavioral, intellectual, and learning disabilities. • Applied structured behavior management, de-escalation, and conflict resolution techniques. • Maintained a safe, controlled learning environment and enforced school rules and policy compliance. • Transitioned to ISS, supervising students with behavioral concerns while ensuring academic continuity.

• Conducted secure transports for juvenile residents to medical appointments, court-related meetings, and DCS/CPS engagements. • One of a limited number of staff cleared for off-campus transport due to reliability and strong security awareness. • Coordinated with nursing and clinical teams to ensure safety, compliance, and readiness for legal and medical procedures.

Supervised 15–20 agents, conducted escalations, and enforced company compliance guidelines. • Established performance standards and managed personnel issues in coordination with HR.

Managed high-volume documentation and verified medical authorizations across multi-facility systems. • Ensured accuracy, confidentiality, and compliance with HIPAA and administrative regulations.

Supervised call center staff, handled escalations, and maintained quality assurance standards. • Ensured compliance with procedural and customer-service expectations.