Summary
Overview
Work History
Education
Skills
Languages
Certification
References
Timeline
Generic

Mattie Chavez

Richmond,VA

Summary

Dynamic leader with expertise in team collaboration, inventory management, and customer service. Proven ability to enhance operational efficiency and foster a welcoming environment, driving exceptional guest satisfaction.

Overview

9
9
years of professional experience
1
1
Certification

Work History

Volunteer

Marys Soup Kitchen
Wilmington , Nc
11.2018 - Current
  • Prepared and served meals to individuals in need at the community kitchen.
  • Organized food donations and ensured proper storage procedures were followed.
  • Assisted in maintaining a clean and safe kitchen environment for volunteers and guests.
  • Engaged with guests to provide a welcoming atmosphere at the soup kitchen.

Member team lead

Sam's Club
Athens, Georgia
01.2024 - 02.2026
  • Oversaw inventory management and coordinated stock replenishment processes.
  • Implemented loss prevention strategies to minimize shrinkage risks.
  • Conducted regular staff meetings to communicate goals and address concerns.
  • Resolved customer complaints in an efficient manner.
  • Managed daily store operations and ensured smooth workflow among staff.
  • Trained and mentored team members on customer service best practices.

Front of House Manager

Chic-Fil-A
Wilmington, North Carolina
08.2021 - 01.2024
  • Coordinated daily operations to ensure smooth front-of-house service.
  • Trained employees on customer service standards and operational procedures.
  • Oversaw inventory management, ensuring stock levels met demand consistently.
  • Resolved customer complaints promptly, enhancing guest satisfaction and experience.
  • Maintained cleanliness and organization of dining area for optimal guest comfort.
  • Implemented training programs for new hires to improve onboarding efficiency.

Manager

Cookout
Wilmington, North Carolina
01.2017 - 08.2021
  • Assisted in coordinating team schedules and workload distribution.
  • Supported daily operations by handling routine administrative tasks.
  • Communicated with team members to ensure clear understanding of goals.
  • Assisted in managing daily restaurant operations and staff scheduling.
  • Trained and supervised team members to enhance service quality.

Education

High School Diploma -

East Duplin High School
Albertson, NC
03-2018

Skills

  • Time management
  • Problem solving
  • Attention to detail
  • Effective communication
  • Staff training
  • Team leadership
  • Customer service
  • Community service
  • Team collaboration
  • Computer skills

Languages

English
Native/ Bilingual
Spanish
Native/ Bilingual

Certification

Servsafe certificate 

References

References available upon request.

Timeline

Member team lead

Sam's Club
01.2024 - 02.2026

Front of House Manager

Chic-Fil-A
08.2021 - 01.2024

Volunteer

Marys Soup Kitchen
11.2018 - Current

Manager

Cookout
01.2017 - 08.2021

High School Diploma -

East Duplin High School
Mattie Chavez