Dynamic leader with expertise in team collaboration, inventory management, and customer service. Proven ability to enhance operational efficiency and foster a welcoming environment, driving exceptional guest satisfaction.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Volunteer
Marys Soup Kitchen
Wilmington , Nc
11.2018 - Current
Prepared and served meals to individuals in need at the community kitchen.
Organized food donations and ensured proper storage procedures were followed.
Assisted in maintaining a clean and safe kitchen environment for volunteers and guests.
Engaged with guests to provide a welcoming atmosphere at the soup kitchen.
Member team lead
Sam's Club
Athens, Georgia
01.2024 - 02.2026
Oversaw inventory management and coordinated stock replenishment processes.
Implemented loss prevention strategies to minimize shrinkage risks.
Conducted regular staff meetings to communicate goals and address concerns.
Resolved customer complaints in an efficient manner.
Managed daily store operations and ensured smooth workflow among staff.
Trained and mentored team members on customer service best practices.
Front of House Manager
Chic-Fil-A
Wilmington, North Carolina
08.2021 - 01.2024
Coordinated daily operations to ensure smooth front-of-house service.
Trained employees on customer service standards and operational procedures.
Oversaw inventory management, ensuring stock levels met demand consistently.
Resolved customer complaints promptly, enhancing guest satisfaction and experience.
Maintained cleanliness and organization of dining area for optimal guest comfort.
Implemented training programs for new hires to improve onboarding efficiency.
Manager
Cookout
Wilmington, North Carolina
01.2017 - 08.2021
Assisted in coordinating team schedules and workload distribution.
Supported daily operations by handling routine administrative tasks.
Communicated with team members to ensure clear understanding of goals.
Assisted in managing daily restaurant operations and staff scheduling.
Trained and supervised team members to enhance service quality.