Mattie Cooper

Donut Time

02.2023 - Current

Performed cash, card and check transactions to complete customer purchases.
Learned duties for various positions and provided backup at key times.
Built relationships with customers to encourage repeat business.
Provided backup support for other departments when needed, showcasing versatility within the retail environment.
Streamlined checkout process for increased efficiency and reduced waiting times.
Set up new sales displays each day with fresh merchandise.
Proactively addressed long lines by opening additional registers when necessary, enhancing customer experience.
Responded promptly to requests for assistance, spills and customer inquiries.
Worked flexible schedule and extra shifts to meet business needs.
Worked with floor team and managers to meet wide range of customer needs.
Mentored new employees on cashier duties and best practices, improving overall staff performance.
Enhanced kitchen efficiency by assisting cooks with food preparation and recipe execution.
Communicated with customers by telephone or in person to take or enter orders or obtain information to assist in solving customer complaints.
Assisted cook in preparation of food by cutting, chopping foods.
Worked with chemicals such as detergent, rinse agents, and sanitizers to protect customer health.
Improved workflow efficiency in tight spaces while maneuvering heavy trays of dirty dishes from the dining room to the dishwashing station without incident.